IT Technician - Rapid Tech Support & Systems Expert

Customs Support Group; Langford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A dynamic tech company in the United Kingdom is searching for an IT Technician to provide technical support and assistance in a fast-paced environment. The ideal candidate will have over 2 years of experience, strong communication skills, and be knowledgeable in Windows operating systems and Microsoft 365. Responsibilities include troubleshooting issues, documenting procedures, and collaborating with the IT team. A customer-focused mindset and ability to work independently are essential, making this a great opportunity for tech enthusiasts.

Qualifications

• A good level of numeracy and literacy.
• 2+ years of experience in IT support.
• Knowledge of cloud environments is desirable.

Responsibilities

• Provide timely technical support for hardware, software, and network issues.
• Respond to and prioritize help desk tickets with excellent customer service.
• Document IT procedures and solutions for knowledge sharing.

Skills

Strong communication

Organizational abilities

Multitasking

Detail-oriented abilities

Customer-focused mindset

Education

Relevant industry qualifications

Tools

Windows operating systems

Microsoft 365 administration

Job description

A dynamic tech company in the United Kingdom is searching for an IT Technician to provide technical support and assistance in a fast-paced environment. The ideal candidate will have over 2 years of experience, strong communication skills, and be knowledgeable in Windows operating systems and Microsoft 365. Responsibilities include troubleshooting issues, documenting procedures, and collaborating with the IT team. A customer-focused mindset and ability to work independently are essential, making this a great opportunity for tech enthusiasts.