IT Technician, Operations Technical Services

Amazon; Tilbury; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading global e-commerce company is seeking an IT Technician to support operational teams within its fulfillment centers in Tilbury, England. The role involves managing IT support and equipment, collaborating with engineering teams, and ensuring the availability of IT infrastructure. Ideal candidates will have experience in troubleshooting and supporting various operating systems and must be flexible in their work approach. This is a hands-on position with a focus on continuous improvement and service delivery.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
• Valid driving license and flexibility to work and travel outside of designated location.

Responsibilities

• Manage ticket responses including 1st and 2nd line support.
• Install and maintain IT equipment.
• Collaborate with onsite and regional IT Engineers.
• Handle asset and inventory management.
• Liaise with 3rd party vendors for asset management.

Skills

Troubleshooting integrated computer systems

Maintaining zebra thermal printers

Supporting Windows, Mac, and Linux

Network troubleshooting and support

Tools

Zebra thermal printers

Windows

Mac

Linux

Job description

IT Technician, Operations Technical Services

At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.

As an IT Technician, you will report to the IT Manager at your home site and will be responsible for directly supporting the people working with the operations division. Working closely with the business, your colleagues, and remote support teams to offer a first-class IT support function, you will be a key part of a diverse team, thrive in delivering high-quality results, and always be on the lookout for improvements.

This is not a traditional office role, but is based in the heart of our fulfillment centres, working on a shift basis.

Key Responsibilities

• Ticket management including 1st and 2nd line support.
• Installation, maintenance, and support of IT equipment.
• Working with the onsite and regional IT Engineers to implement projects and deliver innovations into the service.
• Asset and Inventory management.
• Liaise with 3rd party vendors and suppliers to ensure efficient asset management.
• Liaise with contractors or external suppliers and clearly communicate technical issues and Amazon standards.
• Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
• Providing technical support/input to site and team projects and initiatives.
• Conducting end user equipment trials and testing.
• Providing assistance to IT engineers as required.

A Day in the Life

What makes this team a great place to work? You will be joining a team that is responsible for what happens after the customer clicks “buy”. Amazon puts safety at the heart of everything that we do, so you are empowered to ask questions, innovate better solutions, and take ownership of the things that you do.

Basic Qualifications

• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Experience supporting Windows, Mac, and/or Linux operating systems in a corporate setting
• Experience with network troubleshooting and support
• Valid driving license and flexibility to work and travel outside of your designated location.

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.