IT Technician - HMP Forest Bank

Sodexo; Whitwell-on-the-Hill; On-site; GBP 24,000 - 29,000; Full time

Job summary

A global leader in quality of life services is hiring for an IT support role in Whitwell-on-the-Hill, United Kingdom. The candidate will handle daily checks, log calls, and support equipment installation while ensuring smooth operations. Ideal applicants will have solid MS Office skills and Windows experience. The position offers a salary up to £28,500 plus 20+ benefits including employee assistance programs and gym discounts.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• First-rate knowledge of MS Office/Office 365 required.
• Excellent knowledge of Windows 7 & Windows 10 is essential.
• Previous experience in First Line Systems support is advantageous.
• Able to work individually or in a proactive team.
• Strong attention to detail is necessary.
• Ability to prioritize workload is needed.

Responsibilities

• Complete daily checks and tool checks.
• Log all calls and process basic change requests.
• Escort 3rd party contractors on site.
• Produce FAQ guides for supported systems.
• Oversee the ordering process for the site.

Skills

Knowledge of MS Office/Office 365

Windows 7 & Windows 10 expertise

First Line Systems support experience

Attention to detail

Teamwork ability

Prioritization skills

Job description

Responsibilities

• Completion of daily checks.
• Competition of daily tool checks and supporting documentation.
• Logging of all calls.
• Processing of basic change requests e.g. new user setup, file/folder access, leaver forms.
• Escorting of 3rd party contractors.
• Production of FAQ guides for all supported systems.
• Take ownership of the ordering process for the site. Raising and tracking POs, placing orders, taking delivery of orders, completion of GRN forms and resolution of any issues with orders.
• Installation of new equipment: PCs, phones, scanners, printers.
• General housekeeping (e.g. stock taking and control, ensuring the IT office is maintained to an acceptable standard, reducing health and safety risks).
• Completion of the Quarterly security group audit.

Qualifications

• First-rate knowledge/familiarity with MS Office/Office 365.
• Excellent knowledge of Windows 7 & Windows 10.
• Previous experience in a First Line Systems support or similar IT role would be advantageous.
• Ability to work individually or as part of a pro‑active team.
• Attention to detail.
• Ability to prioritise workload.
• Able to obtain SC clearance & Disclosure Scotland.
• Ability to work outside normal office hours as dictated by projects/incidents.

About Sodexo

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We’re all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds. We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Salary & Benefits

Up to £28,500 depending on experience. Working with Sodexo is more than a job; it’s a chance to be part of something greater. You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way. In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands, a gym discount, and a confidential 24/7 employee assistance programme providing independent support to overcome life’s obstacles including emotional support, legal and financial advice. For further details regarding our Sodexo benefits please see attached.