IT Technician — Frontline Tech Support for a Digital School

Marchant Recruitment; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment agency is seeking a proactive IT Technician to join a modern secondary school in Wiltshire. This full-time role involves providing technical support to staff and students, troubleshooting hardware and software issues, and maintaining classroom devices. Ideal candidates will have solid IT support experience, strong knowledge of Windows and Office 365, and excellent communication skills. This position offers opportunities for professional development in a supportive environment.

Benefits

Excellent CPD opportunities

Collaborative team culture

Positive working environment

Qualifications

• Previous IT support experience, ideally in an education environment.
• Confident troubleshooting skills with a logical, methodical approach.
• Ability to manage workload and prioritise tasks.

Responsibilities

• Provide technical support to staff and students.
• Troubleshoot and resolve hardware and software issues.
• Maintain desktops and laptops, ensuring functionality.
• Support AV equipment and classroom devices.
• Administer user accounts and basic network management.
• Document issues and solutions for efficient ICT service.

Skills

Technical support experience

Strong knowledge of Windows

Experience with Office 365

Troubleshooting skills

Excellent communication skills

Customer-focused attitude

Education

Relevant IT qualifications (e.g. CompTIA, Microsoft, Cisco)

Job description

A leading recruitment agency is seeking a proactive IT Technician to join a modern secondary school in Wiltshire. This full-time role involves providing technical support to staff and students, troubleshooting hardware and software issues, and maintaining classroom devices. Ideal candidates will have solid IT support experience, strong knowledge of Windows and Office 365, and excellent communication skills. This position offers opportunities for professional development in a supportive environment.