IT Technician – Education

Sota; Margate; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology service provider located in Margate is seeking an IT Technician. You will serve as the primary technical contact for educational institutions, ensuring outstanding support and resolution of IT issues. The ideal candidate has strong troubleshooting skills, exceptional communication abilities, and experience in fast-paced environments. We offer a competitive salary and opportunities for career growth in a collaborative workplace culture.

Benefits

Competitive salary

Opportunities for career progression

Professional development

Qualifications

• Hands-on experience with hardware and software troubleshooting.
• Ability to adapt and learn quickly in a fast-paced environment.
• Exceptional customer service and communication skills.

Responsibilities

• Point of contact for assigned customers, providing technical support.
• Create and maintain relationships within customer organizations.
• Manage and resolve all IT issues efficiently.
• Hands-on hardware troubleshooting for desktops and printers.
• Manage the school's cybersecurity systems.

Skills

Hardware troubleshooting

Software troubleshooting

Exceptional customer service

Communication skills

Problem-solving mindset

Team player

Job description

About Sota

Sota is more than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape.

About you

You have excellent technical and communication skills, a can-do attitude, a natural with customers and committed to delivering an outstanding service. Proficient with Windows, Google Workspace, Apple, Networking, Safeguarding tools and a wide range of other technologies typically found in an Education environment (up to 3rd line services.) A bonus if you have worked in a school/education setting before!

About the Role

The IT Technician will be based at customer premises, 5 days per week. The primary contact for all their IT needs, their trusted technical partner. You’ll also form part of a small team providing support service to a number of other schools in the area and be required to work closely and support your colleagues located in these other schools.

Responsibilities

• You’ll be your assigned customers central point of contact, their trusted technical partner
• Creating and maintaining strong relationships with staff at all levels within our customers organisation
• Be the lead contact for other onsite IT school support
• Resolve all IT issues in an efficient and timely manner
• Continuously develop skills, expertise and understanding in any required areas that would improve delivery of support and management or administration of systems, software or services
• Hands on to resolve hardware issues with Desktops, Laptops, Peripherals and Printers to minimise disruption to end users
• Network administration/troubleshooting
• Able to implement and manage the school’s Safeguarding policies and procedures on their chosen platform
• Manages and maintains the school’s cyber security systems
• Assist with the management and administration of Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required
• Point of escalation for your assigned customer, resolving any problems swiftly and effectively.

Required Skills

• Hands-on experience with hardware and software troubleshooting.
• Ability to adapt and learn quickly in a fast-paced environment.
• Exceptional customer service and communication skills.
• Problem-solving mindset with attention to detail.
• Team player committed to quality and continuous improvement.

What We Offer

• Competitive salary and benefits.
• Opportunities for career progression and professional development.
• A culture that values innovation, collaboration, and customer success.

Equal Opportunity Statement

Sota is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.