IT Technician

Sodexo; Liverpool; On-site; GBP 29,000; Full time

Job summary

A correctional facility in Liverpool is seeking an IT Engineer to manage IT incidents and support staff. This role requires a solid understanding of MS Office and Windows operating systems. Candidates should have experience in first-line IT support, attention to detail, and the ability to work both independently and as part of a team. Additional responsibilities include logging incidents, assisting with equipment installations, and occasional interaction with prisoners. Competitive salary of up to £29,000 based on experience along with various benefits.

Benefits

Sodexo retirement plan

Discounts with over 1,900 brands

Gym discounts

24/7 employee assistance programme

Qualifications

• Knowledge of MS Office and Office 365 suite is essential.
• Proficiency in Windows 10 and 11 is required.
• Prior experience in a First Line Systems support role is needed.
• Attention to detail is crucial for this role.

Responsibilities

• Act as the first point of contact for IT incidents.
• Log all calls and process change requests.
• Install and maintain new IT equipment as necessary.
• Conduct daily checks and support documentation.

Skills

Knowledge of MS Office/Office 365 suite

Windows 10 & 11 expertise

First Line Systems support experience

Ability to work individually and in a team

Attention to detail

Ability to prioritize workload

SC clearance capability

Driving licence (advantageous)

Willingness to work outside normal hours

Ability to interact with prisoners

Occasional travel readiness

Job description

HMP Altcourse have an exciting opportunity for anIT Engineer to join the team!

In this role, you will act as the first point of contact for incidents assigned to the prison's IT department, prioritising and managing cases to a successful conclusion. You will assist Sodexo employees in using various networks, CCTV, Alarm, Radios, and cell call systems, enabling them to use the equipment effectively. You will resolve IT issues independently where possible, and work with the Technical Operations Manager (where necessary) to identify problems, find workarounds and more permanent resolutions.

Join Sodexo and be part of something greater.

You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities

• Completion of daily checks.
• Competition of daily tool checks and supporting documentation
• Logging of all calls.
• Processing of basic change requests e.g. new user setup, file/folder access, leaver forms
• Escorting of 3rd party contractors
• Production of FAQ guides for all supported systems
• Take ownership of the ordering process for the site. Raising and tracking POs, placing orders, taking delivery of orders, completionof GRN forms and resolution of any issues with orders
• Installation of new equipment: PCs, phones, scanners, printers.
• General housekeeping e.g. Stock taking and control, ensuring the IT office is maintained to an acceptable standard reducing negating any health and safety risks.
• Completion of the Quarterly security group audit

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• First-rate knowledge/familiarity with MS Office/Office 365 suite
• Excellent knowledge of Windows 10 & 11
• Previous experience in a First Line Systems support or similar IT role
• Ability to work individually or as part of a pro-active team.
• Attention to detail
• Ability to prioritise workload
• Able to obtain SC clearance & Disclosure Scotland
• Driving licence would be advantageous
• Ability to work outside normal office hours as dictated by projects/incidents
• This position does involve some prisoner interaction
• It also involves occasional travel and out of hours working

Package Description

Up to £ 29,000 depending on experience

Working with Sodexo is more than a job; it's a chance to be part of something greater.

You'll belong in a company and team that values you for you; you'll act with purpose and have an impact through your everyday actions; and you'll be able to thrive in your own way.

In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural and be the best versions of themselves. We recognise that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We're a Disability Confident Leader employer. We're committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.