It Technician Apprentice - Manchester

SPL; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic higher education provider in Manchester is seeking an Information Communications Technician to provide technical support and IT assistance to students and staff. Responsibilities include troubleshooting, setting up computer equipment, and responding to IT tickets. Strong communication skills and a commitment to best practices in IT support are essential. This role offers excellent opportunities for progression within the company.

Qualifications

• Experience with troubleshooting and resolving computer issues.
• Ability to assist students and staff with hardware and software.
• Understanding of IT support best practices.

Responsibilities

• Raise and respond to IT tickets in the Service Management system.
• Provide assistance in using computer hardware and software.
• Set up and configure PC/laptop equipment.

Job description

Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life‑changing learning to a wider range of communities. Applying evidence‑based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.

Progression & Opportunities

• Excellent progression available within the company.
• This may lead to a permanent position with the employer and future progression.

Information Communications Technician (Level 3)

Raise, respond to, and complete allocated IT tickets raised within the Service Management system which can include:

• Providing one‑to‑one assistance to both students and staff in the use of computer hardware and software provided by GBS and the students with submission of work.
• Providing technical support in moving and setting up of audio‑visual and IT equipment as required.
• Setting up and configuring PC/laptop equipment with required operating systems, installing software and drivers where necessary.
• Troubleshooting, diagnosing problems, implementing corrective action procedures within prescribed guidelines and/or escalating to other technical resources as appropriate.
• Working with team members to troubleshoot both complex and routine computer issues.
• Performing one‑on‑one computer training on technology when necessary with both students and staff.
• Providing support with password reset issues for both students and staff.
• Following best practice guidelines in ensuring security and privacy of networks and computer systems.
• Ensuring the maintaining of records/logs of loan equipment, repairs, fixes and maintenance schedules.
• Providing orientation and guidance to users on how to operate new software and computer equipment.
• Providing general administration support such as printing, filing, processing and collating information as required by the IT department.
• Being the first point of contact for error reporting, raising tickets as required.

Working Hours

Monday – Friday (Times to be confirmed).