IT Technician Apprentice

The Orchard; Greater London; On-site; GBP 16,000 - 21,000; Full time

Job summary

A leading educational institution in Greater London is seeking an IT Technician Apprentice to assist with day-to-day technical support and learn essential IT skills. You'll provide first-line support, help maintain IT equipment, and ensure the smooth running of a digital learning environment. This apprenticeship offers hands-on experience, with a focus on professional development and opportunities for growth. Candidates should have a passion for IT and meet educational requirements, including GCSEs in English and Maths.

Benefits

Access to gym discounts

Employee Assistance Scheme

Access to the Local Government Pension Scheme

Blue Light Card Membership

Qualifications

• Ability to provide high-quality customer service to staff and students.
• Hands-on skills to support IT infrastructure and resolve technical issues efficiently.
• Willingness to learn and develop essential IT skills.

Responsibilities

• Provide first line technical support to staff and students.
• Assist in diagnosing and resolving IT-related issues.
• Help ensure the smooth running of the school's network and IT infrastructure.

Skills

Communication skills

IT skills

Attention to detail

Organisation skills

Customer care skills

Problem solving skills

Analytical skills

Logical

Team working

Initiative

Patience

Physical fitness

Passion for IT

Education

GCSE in English (grade 4 or above)

GCSE in Maths (grade 4 or above)

Job description

Working under the guidance of the IT Manager, the IT Technician Apprentice will assist with day-to-day technical support, learn essential IT skills, and contribute to the smooth running of the school's digital learning environment.

• Via the helpdesk, provide first line technical support to teaching and administrative staff, as well as students where appropriate
• Support in the delivery and planning of one‑to‑one and group training opportunities for staff in relation to software and hardware
• Provide support during school events requiring IT or AV setup
• Ensure that the computer suites and workstations are maintained and well organised, taking into account health and safety requirements
• Assist in diagnosing and resolving issues with computers, interactive whiteboards, projectors, printers, and other classroom technologies
• Support the setup and maintenance of school devices, including desktops, laptops, tablets, and audio‑visual equipment
• Help install, configure, and update software used across the school, including educational applications and classroom management tools
• Assist with managing user accounts, passwords, and permissions within the school's network and learning platforms
• Maintain accurate IT inventory records and support equipment audits
• Help with routine network, server, and system maintenance under supervision
• Follow safeguarding, data protection, e‑safety policies, and all school and Trust policies, ensuring proper handling of student and staff information
• Play a full part in the life of the school community, supporting its distinctive mission and ethos
• Such other duties may be reasonably allocated by your line manager or Headteacher

As part of your role, you will learn and develop to:

• Provide high quality customer service to staff, students and school stakeholders
• Provide high quality technical support to staff, students and school stakeholders
• Assist with ensuring the security, care and availability of the school's IT infrastructure
• Assist in ensuring the smooth running of the school's network
• Work alongside the IT Manager to ensure best value in identified procurement projects
• Work alongside the IT Manager to ensure that network hardware/software throughout the school is secure and compliant with the school Cyber Security, and Data Protection policies
• Support partner schools within the Trust as appropriate
• Provide technical support for Third Party IT Systems
• Liaise with external suppliers, agencies, service providers and partners to secure appropriate support, seek advice and prepare any required response to facilitate the effective management of the network, Work at any stage of the solution lifecycle.
• Interpret client requirements.
• Prioritise tasks to work within agreed project plans.
• Ensure resources are used efficiently and responsibly.
• Design solutions to meet client and business requirements.
• Identify technical solutions using creative and critical thinking.
• Install hardware or software, either physically or virtually.
• Search and use different types of data or information sources.
• Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
• Deploy and implement solutions, supporting change management practices.
• Create and maintain documentation in accordance with best practice and organisational requirements.
• Support multiple contemporary or legacy solutions to required levels of service.
• Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
• Communicate using a variety of tools and approaches, adapting language for technical and non‑technical stakeholders.
• Apply continuous professional development CPD to support their own learning, business needs and technical developments.

Training schedule

Your training will follow a blended approach with work experience & assignments set by your Training Provider. You will receive company & colleague support, backed by 20% of your work time as off‑the‑job training, where you can work on developing the core skills, knowledge and behaviours ready for end‑point assessment. Upon successful completion of your apprenticeship, you will receive an apprenticeship qualification of Level 3 IT Solutions Technician.

GCSE in:

• English (grade 4 or above)
• Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Analytical skills
• Logical
• Team working
• Initiative
• Patience
• Physical fitness
• Passion for IT

Orchard Park High as part of Greenshaw Learning Trust - 'Always Learning' is one of the highest performing multi academy trusts in the country that provides high quality comprehensive and inclusive education. The Trust is committed to meeting the needs of every student and our schools offer a broad curriculum and wide range of special needs provision in a welcoming and challenging environment. We are extremely proud of our success, but we are not complacent. We believe that we can - as an academy trust, as schools and as individuals - always improve. We are all 'Always Learning'.

• Access to gym discounts
• Employee Assistance Scheme
• Access to the Local Government Pension Scheme
• Blue Light Card Membership