IT Technician - 1st & 2nd Line Support

Rise Technical Recruitment; England; On-site; GBP 26,000 - 29,000; Full time

Job summary

A forward-thinking school trust in Camberley is seeking an IT Technician for 1st & 2nd line support. The role involves providing technical support, troubleshooting issues, and maintaining IT systems in a collaborative environment. Ideal candidates should have strong technical skills and a proactive approach. This is a fully onsite role with opportunities for development and growth in IT.

Benefits

Generous pension

Days holiday

Ongoing training & development

Staff discount platform

Free on-site parking

Occupational sick pay

Family-friendly policies

Work-life balance

Qualifications

• Experience in first line IT support; willingness to develop second line support skills.
• Strong technical knowledge and problem-solving abilities.
• Professional and proactive approach to teamwork.

Responsibilities

• Respond to service desk tickets within agreed timeframes.
• Support installation, configuration, and maintenance of IT systems.
• Monitor and maintain hardware in good working order.

Skills

First line IT support

Second line support skills

Technical knowledge

Problem-solving ability

Collaborative approach

Job description

Overview

IT Technician - 1st & 2nd Line Support – Camberley

Benefits

• Salary: 26,777 - 28,686 plus generous pension, days holiday, ongoing training & development, recognition policies, staff discount platform, free on-site parking, occupational sick pay, family-friendly policies, and work-life balance.

Role details

This school trust are a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike.

In this role, you'll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You'll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure. This is a fully onsite role in Camberley every day.

This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You'll be contributing to a high-performing environment while developing your own career in IT support.

The role

• Respond to service desk tickets within agreed timeframes
• Support installation, configuration, commissioning, and maintenance of IT systems and software
• Monitor and maintain hardware in good working order, performing basic repairs as needed
• Assist in troubleshooting and resolving IT issues to ensure minimal disruption
• Support the implementation of IT projects and initiatives
• Promote safe and secure IT use and contribute to safeguarding compliance

The person

• Experience in first line IT support, with the willingness and drive to develop second line support skills
• Strong technical knowledge and problem-solving ability
• Professional, proactive, and collaborative approach
• Confident working independently and as part of a team
• Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence