IT Technician - 1st & 2nd Line Support

Rise Technical Recruitment Limited; Camberley; On-site; GBP 26,000 - 29,000; Full time

Job summary

A forward-thinking organisation in Camberley is seeking an IT Technician to provide first and second line support. You'll ensure the smooth operation of IT systems and contribute to a collaborative team culture. Ideal candidates have first line experience and a desire to develop second line skills. The role offers competitive pay and various benefits, including generous leave and ongoing training.

Benefits

Generous pension

34 days holiday

Ongoing training & development

Staff discount platform

Free on-site parking

Occupational sick pay

Family-friendly policies

Work-life balance

Qualifications

• Experience in first line IT support, willing to develop second line skills.
• Strong technical knowledge and problem-solving ability.
• Professional and collaborative approach.

Responsibilities

• Respond to service desk tickets within agreed timeframes.
• Support installation, configuration, and maintenance of IT systems.
• Monitor and maintain hardware in good working order.
• Assist in troubleshooting and resolving IT issues.
• Support the implementation of IT projects and initiatives.

Skills

First line IT support experience

Strong technical knowledge

Problem-solving ability

Proactive approach

Collaborative skills

Job description

Overview

IT Technician - 1st & 2nd Line Support

Camberley

£26,777 - £28,686 + Generous pension +34 days holiday + ongoing training & development + recognition policies+ staff discount platform + free on-site parking + occupational sick pay+ family-friendly policies + work-life balance

Are you currently working in IT support, providing first or second line support in a school or business environment?

Would you like to join a forward-thinking organisation where you can grow your technical skills, work with excellent IT infrastructure, and be part of a collaborative, high-performing team?

This school trust are a forward-thinking organisation that embraces digital innovation to enhance learning and operations. They are passionate about giving staff opportunities to develop professionally, make a real impact, and contribute to an environment that supports students and staff alike.

In this role, you\'ll provide first and second line IT support, ensuring the smooth operation of IT systems to maximise learning and maintain business continuity. You\'ll work closely with the IT Lead and support teams to deliver high-quality technical support, troubleshoot issues, maintain hardware and software, and assist with projects that enhance IT infrastructure.

This role is ideal for someone with first line experience who wants to develop second line skills. This is a fully onsite role, you will be in Camberley every day.

This is an excellent opportunity to join a forward-thinking, digitally innovative organisation, work with a collaborative team, develop your technical skills, and play a key part in supporting users and operations. You\'ll be contributing to a high-performing environment while developing your own career in IT support.

The Role

• Respond to service desk tickets within agreed timeframes
• Support installation, configuration, commissioning, and maintenance of IT systems and software
• Monitor and maintain hardware in good working order, performing basic repairs as needed
• Assist in troubleshooting and resolving IT issues to ensure minimal disruption
• Support the implementation of IT projects and initiatives
• Promote safe and secure IT use and contribute to safeguarding compliance

The Person

• Experience in first line IT support, with the willingness and drive to develop second line support skills
• Strong technical knowledge and problem-solving ability
• Professional, proactive, and collaborative approach
• Confident working independently and as part of a team
• Reflective, optimistic, and aspirational mindset aligned with a culture of innovation, inclusivity, and excellence