IT Technician

Tanantech; Wolverhampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT solutions provider in Wolverhampton is seeking an IT Technician to join their team. In this full-time role, you will be the first point of contact for IT issues, providing support for desktops, laptops, and printers. The ideal candidate should have a strong background in IT support, experience with Microsoft Windows infrastructure, and excellent communication skills to interact with stakeholders. This position offers a dynamic work environment focused on innovative technology solutions.

Qualifications

• Strong background in IT support/helpdesk with experience resolving first-line issues.
• Enthusiastic and highly organised, capable of juggling multiple projects effectively.
• Experience administering and troubleshooting Microsoft Windows infrastructure.
• Solid knowledge of networking fundamentals, particularly with Fortinet FortiGate firewalls.
• Excellent communication skills for engaging with both technical and non-technical stakeholders.

Responsibilities

• Provide vital support for desktops, laptops, mobile devices, printers, and conferencing equipment.
• Troubleshoot Windows OS and Microsoft 365/Azure AD issues and manage user accounts.
• Support Windows deployment and patching.
• Maintain and improve IT systems and contribute to infrastructure enhancements.

Skills

IT support

Microsoft Windows administration

Networking fundamentals

Fortinet FortiGate firewalls

Communication skills

Job description

Are you ready to take your IT career to the next level? Are you passionate about technology and eager to solve problems? Do you thrive in a fast-paced environment? We are currently looking for an IT Technician to join our busy team in Wolverhampton!

Hours of Work: Full-time, 9 am to 5 pm, Monday to Friday.

Responsibilities

• As an IT Technician, you will be the first point of contact for on-site IT issues, providing vital support for desktops, laptops, mobile devices, printers, and conferencing equipment. You will troubleshoot Windows OS and Microsoft 365/Azure AD issues, manage user accounts and permissions, and support Windows deployment and patching. In addition, you'll play a critical role in maintaining and improving our IT systems, contributing to infrastructure enhancements and security improvements, while also promoting a seamless day-to-day operation of our technological environment.

Requirements

• Strong background in IT support/helpdesk with experience resolving first-line issues.
• Enthusiastic and highly organised, capable of juggling multiple projects effectively.
• Experience administering and troubleshooting Microsoft Windows infrastructure.
• Solid knowledge of networking fundamentals, particularly with Fortinet FortiGate firewalls.
• Excellent communication skills for engaging with both technical and non-technical stakeholders.

About the Organisation

We are proud to be an industry leader in providing innovative IT solutions, ensuring that our clients’ infrastructure runs smoothly and securely. Our dedicated team is passionate about technology and committed to delivering exceptional service to all stakeholders. We work with cutting-edge technologies and are constantly evolving to stay ahead in this fast-paced digital world.

If you think you are suitable for this IT Technician role, please apply now!