IT Technician

Bedruthan Hotel Limited; Newquay; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hospitality company in Cornwall is seeking an IT Technician to maintain their IT systems across hotels. The role involves troubleshooting, user support, and managing network devices. Ideal candidates will have prior experience, problem-solving skills, and a good grasp of IT principles. Offering a permanent contract, health benefits, discounts, and opportunities for career progression, this is a unique chance to work in a dynamic environment while enjoying the stunning surroundings of Cornwall.

Benefits

Health Shield Healthcare Plan

28 days holiday (increases after one year)

40% off food and drinks

Temporary accommodation

Long-service reward

Qualifications

• Experience as an IT Technician or similar role.
• Strong diagnostic and problem-solving abilities.
• Basic understanding of Windows/macOS, DHCP, TCP/IP, NAT.
• Good knowledge of internet security and data protection.

Responsibilities

• Install and maintain workstations, servers, and network devices.
• Troubleshoot and resolve technical issues via ticketing system.
• Manage user accounts and provide IT support.
• Assist in training team members on IT systems.
• Ensure data security and integrity.

Skills

Diagnostic and troubleshooting skills

Organisational abilities

Communication skills

Self-motivated and eager to learn

Team player

Education

Relevant academic training

CompTIA A+ certification

Microsoft Certified IT Professional certification

Job description

Are you a tech-savvy problem solver?

Can you keep a cool head and think fast during a technical emergency?

Dreaming of living and working in beautiful Cornwall?

We’re looking for a proactive IT Technician to help maintain the integrity of our IT network and software systems across our hotels. You’ll support a wide range of departments, acting as the first point of contact for colleagues experiencing technical issues or seeking IT guidance. This hands‑on role sits at the heart of our hotels and directly contributes to the quality of our guest experience.

Whether you’re early in your IT career and keen to learn, or you bring years of experience, we encourage you to apply. We’re looking for someone with a strong grasp of systems and data, a problem‑solving mindset, and the willingness to get stuck in.

Responsibilities

• Install, configure, and maintain user workstations, servers, Wi‑Fi systems, network cabling, communication systems, TVs, and other related devices.
• Troubleshoot, prioritise, and resolve technical issues—hardware, connectivity, printers, and software—via our ticketing system.
• Carry out regular software updates, patches, and operating system upgrades.
• Manage user accounts, including creating, updating, and disabling access when required.
• Provide clear IT support and advice for both hardware and software queries.
• Assist in training team members on existing or new IT systems.
• Help maintain and grow our technical knowledgebase, including user self‑help guides.
• Liaise with third‑party IT suppliers, logging faults and assisting in swift resolutions.
• Ensure the security and integrity of business data and networks, following best practice for privacy, security, and compliance.
• Support occasional out‑of‑hours IT maintenance on live systems.

Qualifications

• Experience as an IT Technician or similar role, or relevant academic training.
• Strong diagnostic and problem‑solving abilities.
• Basic understanding of computer systems, Windows/macOS, DHCP, TCP/IP, and NAT.
• Good working knowledge of internet security and data protection principles.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are an advantage.

Key Skills

• Excellent diagnostic and troubleshooting skills.
• Strong organisational and time‑management abilities, with the capacity to handle multiple tasks.
• Enthusiastic, self‑motivated, and eager to learn or share knowledge of new technologies.
• A supportive team player with excellent communication skills and a guest‑focused mindset.
• Able to work effectively both independently and as part of a team.

What We Offer

• Hourly pay: £12.60 – £14.00 DOE
• A people‑centred working environment.
• Learning opportunities and internal career progression.
• Permanent contract with 28 days holiday (rising to 29 after one year).
• Long‑service reward: enjoy a complimentary stay at Bedruthan after your first year.
• 40% off food and drinks plus discounts across various hotel services.
• Local partnership discounts.
• Health Shield Healthcare Plan.
• Temporary accommodation available.
• Working hours include one weekend day.

Perched on the rugged clifftops of North Cornwall, Bedruthan and Scarlet have always been trailblazers in hospitality. When you join our family, you’re becoming part of one of the most exciting independent hospitality businesses in the UK.

Joining our team isn’t just a job — it’s a lifestyle.