IT Technician

The Boarding Schools' Association; Monmouth; On-site; GBP 24,000 - 27,000; Full time

Job summary

An educational institution in Monmouth is looking for an empathetic IT Technician to provide first-line technical support to staff and students. Responsibilities include troubleshooting, installing, and maintaining IT equipment and cloud services. The position offers additional benefits such as free lunch, onsite parking, and gym access. Closing date for applications is November 21, 2025, with a start date in January 2026.

Benefits

Free lunch

Free onsite parking

Use of school gym

Heated swimming pool access

Qualifications

• Experience providing first line IT support.
• Experience with Windows 10/11 installation and troubleshooting.
• Hands on experience using Microsoft Office, especially Teams and Outlook.

Responsibilities

• Provide first line technical support for staff, pupils and parents.
• Troubleshoot and repair computer hardware and software faults.
• Install and upgrade IT hardware and software.
• Perform proactive maintenance on IT equipment.
• Assist in maintaining cloud technologies and services.

Skills

First line IT support

Windows 10/11 management

Microsoft Office

Cloud services (Microsoft 365)

Job description

Closing Date: 21 November 2025
Telephone: [phone]
Email: [e-mail]
Salary: £24,656 to £26,951
Employment Term: Full Time Permanent

Hours: This is a full-time appointment based on a 40-hour week during term time and a 35-hour week during school holidays. The IT Services Team provides support between 7.30 am and 6.00 pm with either a half hour or 1-hour lunch break, the post holder will be required to be flexible within those hours.

The closing date for this position will be Friday 21st November 2025 at 8AM

The Interview date for this position will be Friday 28th November 2025

This position is due to start in January 2026

Suitable candidates may be interviewed before the closing date, and the school reserves the right to withdraw the position if an early appointment is made. Applicants are therefore encouraged to apply early.

We are looking for an organised and empathetic IT Technician to support the school.

Primary responsibilities include:

• Provide first line technical support for staff, pupils and parents via telephone, helpdesk and in person
• Troubleshoot and repair computer hardware and software faults
• Install and upgrade IT hardware and software
• Perform proactive maintenance on IT equipment, ensuring equipment is clean, fit for purpose and working well
• Assist in maintaining cloud technologies and services such as Microsoft 365, Intune, Entra, Azure, Teams, Defender and other third-party tools

To be considered for this position, we are looking for the following:

• Experience providing first line IT support
• Experience with Windows 10/11 installation, management and troubleshooting
• Hands on experience using Microsoft Office (Teams, Outlook etc.)
• Previous experience with Cloud services such as Microsoft 365

For full details of the essential and desirable criteria, please see the person specification in the candidate brochure

What We Offer:

• Additional benefits: free lunch, free onsite parking, use of the school gym and heated swimming pool (at designated times)

Applicants should be aware that all email communication with HR will be sent via E-teach. We recommend that you check your emails and E-teach account regularly.