IT Technician

TXO; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A technology lifecycle partner based in Solihull is seeking an experienced IT Support professional to manage and deliver technical support across their group. The successful candidate will provide first and second-line support to onsite and remote users, resolving technical issues promptly. Essential qualifications include over 3 years of experience in IT support roles specializing in Windows environments. The position offers a competitive salary, extensive benefits, and opportunities for hybrid working.

Benefits

25 days holiday plus bank holidays

Company events

Hybrid working

Qualifications

• Enjoy a fast-paced, high-change environment.
• Challenger mindset, always looking to drive improvement.
• Detail-oriented and conscientiously follow defined processes.

Responsibilities

• Deliver first and second-line support to onsite and remote users.
• Resolve technical issues promptly on a first fix basis.
• Install, configure, and maintain laptops and desktops.

Skills

Excellent verbal and written communication skills

Customer facing skills

Ability to problem solve and take initiative

Education

3+ years' experience in IT Support

Full Driving Licence

Tools

Windows Server

Microsoft 365

Remote support tools (TeamViewer)

Job description

About TXO

Founded in 2005, TXO is the global full-circle technology lifecycle partner, helping industries optimise, manage, deploy, and resell technology.

Our vision is to make technology more sustainable, reducing costs, minimising waste, and maximising impact. We support organisations worldwide in improving efficiency, controlling costs, and meeting environmental goals.

By applying circular economy principles, EOSL support, and responsible asset recovery, we extend the life of infrastructure while lowering both commercial and environmental impact. Through urban mining and asset recovery, we help reduce reliance on raw materials, driving performance, profit, and purpose.

We operate globally with key hubs in the UK, USA, Sweden, France, Germany, Australia, Japan, and Brazil, and backed by TowerBrook Delta, we’re accelerating the shift to a smarter, more sustainable network ecosystem.

Position

Solihull-based with regular visits to our UK sites in Chepstow, Gwent, and Andover, Hampshire, and due to the nature of the business some out of hour’s work might be required.

Reporting to the Group IT Services Manager and working within an established IT department, this exciting role is responsible for IT support across TXO Group, supporting both internal users and external customers. You will demonstrate good interpersonal skills and technical knowledge with the desire and ability to foster strong working relationships both internally with technical teams and office staff and, also with our customers and clients.

You will manage support tickets through the Group’s ticketing system and will keep users and customers updated with information throughout the course of an incident.

Responsibilities

• End-User Support
  • Deliver first and second-line support to onsite and remote users.
  • Resolve technical issues promptly on a first fix basis.
  • Support of hardware and software issues.
• Device Deployment & Maintenance
  • Install, configure, and maintain laptops, desktops, and peripherals.
  • Manage Apple iOS and Android mobile devices, including setup and troubleshooting.
• Ticketing & Documentation
  • Use IT Ticketing System to log, track, and resolve incidents and requests, through to resolution.
  • Maintain accurate documentation of systems, processes, and configurations.
• Collaboration & Continuous Improvement
  • Work closely with other IT team members.
  • Stay updated on emerging technologies and best practices.
  • Contribute to Group operational processes and ensure they are followed for incident management.

Requirements and Qualifications

Requirements

• Enjoy a fast paced, a high-change environment and don’t rely on structure / hierarchy to get things done.
• Challenger mindset, always looking to drive improvement.
• Enthused by our business – you like what you’ve seen of TXO, and you’re motivated by the journey we’re looking to go on in the coming few years.
• Excellent verbal and written communication skills.
• Customer facing skills.
• Ability to problem solve and take the initiative.
• You must be willing to hold and retain full MOD SC and Police Clearance.
• Cover IT Team in case of absence.
• Must always be an ambassador for the Company.
• Detail oriented and conscientiously follow defined processes.
• Prepared to challenge to improve processes.
• Should be able to gain the respect and trust of colleagues and customers alike.
• Must be able to represent the interests of both the Customer and the Company in a fair, equitable and robust manner.

Experience (Essential)

• 3+ years previous and recent experience of working in an IT Support role:
  • End user support, including onsite and remote users.
  • Use of remote support tools such as TeamViewer.
• 3+ years’ experience of the following:
  • Administration and use of IT Ticketing systems.
  • Administration of Windows Server, AD, Group Policy and NTFS.
  • Administration of Microsoft 365, Entra ID.
  • Installation, support and administration of Windows 10, and Windows 11.
  • Installation and support Android and Apple iPhone devices.
  • IP networking.
  • Administration of Firewalls, Site-to-Site and Remote VPN.
• Full Driving Licence required.

Experience (Desired)

• IT certifications such as CompTIA A+, CompTIA N+ or Microsoft certifications (MTA Level).
• Exposure to Sage X3, or similar ERP system.
• Exposure to SQL, such as basic queries.
• Previous work experience of administration and use of network monitoring software, such as PRTG.
• Use of MDM, such as IBM MaaS360.
• Exposure to Veeam Backup and Replication.
• Exposure to VMware and vCenter.

Benefits

• Competitive Basic salary.
• 25 days holiday (plus bank holidays).
• Employee assistance programme.
• Company events.
• Company pension.
• Cycle to work scheme.
• Life insurance.
• On-site free parking.
• Hybrid working.

TXO Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic.

We are proud of our people-first and community-focused culture, empowering every employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.