IT Technician

Reed Technology; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A technology firm is seeking an IT Technician in Liverpool for a fully on-site role. Responsibilities include providing IT support, troubleshooting Windows issues, managing user accounts, and handling support tickets. Ideal candidates will have strong technical skills and excellent customer service abilities. This is a contract role with a daily rate of £175-200.

Qualifications

• Experience in an IT Support or Helpdesk role.
• Strong knowledge of Windows Operating Systems and Microsoft Apps.
• Experience with Active Directory and remote support tools.
• Familiarity with basic network troubleshooting and fundamentals.
• Previous use of a ticketing system.
• Excellent communication and interpersonal skills.
• Self-motivated and able to work autonomously.

Responsibilities

• Provide first and second-line IT support to users across the business.
• Troubleshoot issues related to Windows OS and Microsoft applications.
• Manage user accounts and permissions via Active Directory.
• Handle support tickets using the company's internal ticketing system.
• Deliver remote support where required.
• Work independently to resolve issues.

Skills

IT Support experience

Windows Operating Systems knowledge

Microsoft Applications knowledge

Active Directory experience

Network troubleshooting

Ticketing system knowledge

Communication skills

Self-motivated

Job description

IT Technician

Location: Liverpool (Fully On-Site)
Rate: 175- 200 per day
Contract Length: 3 months+
Start Date: ASAP

Due to increasing workload, our client's US-based IT team is seeking an experienced IT Support Technician to provide on-site support in the UK. This is a hands‑on role requiring strong technical skills and excellent customer service.

Key Responsibilities

• Provide first and second‑line IT support to users across the business.
• Troubleshoot issues related to Windows OS, Microsoft applications, and basic networking.
• Manage user accounts and permissions via Active Directory.
• Handle support tickets using the company's internal ticketing system.
• Deliver remote support where required.
• Work independently to resolve issues and elevate when necessary.

Required Skills & Experience

• Experience in an IT Support or Helpdesk role.
• Strong knowledge of Windows Operating Systems and Microsoft Apps.
• Experience with Active Directory and remote support tools.
• Familiarity with basic network troubleshooting and fundamentals.
• Previous use of a ticketing system.
• Excellent communication and interpersonal skills.
• Self‑motivated and able to work autonomously.