IT Technician

RED KITE LEARNING TRUST; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational trust in Leeds is seeking an IT Technician to support schools by maintaining and developing IT infrastructure. You'll install and configure devices, manage user accounts, and respond to IT support requests, while also ensuring data protection and information security. The role offers opportunities for professional growth in a collaborative environment that values respect and diversity.

Benefits

Generous pension scheme

Flexible working options

Supportive environment

Community culture

Professional development

Qualifications

• Experience in supporting IT networks, hardware, and software in a multi-site or educational environment.
• Able to provide hands-on technical support and excellent customer service.
• Strong communicator and problem-solver with a proactive approach.

Responsibilities

• Support IT networks, hardware, and software within a multi-site or educational environment.
• Install, configure, and support devices including PCs, laptops, and iPads.
• Manage user accounts and software licenses.
• Respond to support requests via the IT Helpdesk.
• Be involved in the rollout of new systems and software, including testing and training.
• Ensure data protection and information security standards are upheld.
• Collaborate with staff and students on Trust-wide projects.

Skills

Technical support

Problem-solving

Customer service

Communication

Job description

Overview

We are seeking an IT Technician to join our dedicated IT Services Team, supporting schools across the Trust to deliver high-quality, reliable and secure technology services that enhance teaching, learning and administration. As part of our collaborative central IT team, you'll play a key role in maintaining and developing the Trust's IT infrastructure, ensuring our network, hardware and software operate smoothly across multiple school sites. You'll install, configure and support a range of devices including PCs, laptops and iPads, manage user accounts and software licences, and respond efficiently to support requests via the IT Helpdesk. You'll also be involved in the rollout of new systems, software and devices, including testing and training, while ensuring data protection, information security and health and safety standards are always upheld. This is a varied and hands-on role that offers the opportunity to work closely with staff and students, contribute to exciting Trust-wide projects, and help shape the future of our IT provision.

Responsibilities

• Support IT networks, hardware and software within a multi-site or educational environment (or keen to develop in this area)
• Install, configure and support devices including PCs, laptops and iPads
• Manage user accounts and software licences
• Respond to support requests via the IT Helpdesk
• Be involved in the rollout of new systems, software and devices, including testing and training
• Ensure data protection, information security and health and safety standards are upheld
• Collaborate with staff and students and contribute to Trust-wide projects

What we’re looking for

• Experience in supporting IT networks, hardware and software within a multi-site or educational environment (or keen to develop in this area)
• Confident in providing hands-on technical support and excellent customer service to staff and students
• Able to work independently and flexibly, prioritising workloads effectively
• A strong communicator and problem-solver with a proactive approach

Benefits

• Generous pension scheme: Employer contribution rate of 19%, plus a wide range of benefits and discounts. Full details HERE
• Flexible working options: We support work-life balance and are open to exploring suitable arrangements
• Supportive environment: We prioritise respect, equality, diversity, and well-being
• Community culture: Collaboration and generosity are at the heart of our team
• Professional development: We invest in your growth at every stage of your career