IT Technician

Customs Support Group; Langford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading logistics company in the United Kingdom is seeking an IT Technician to provide technical support and assistance. The role requires 2+ years of experience, strong communication skills, and knowledge of Windows and Microsoft 365. You will install, maintain systems, and troubleshoot issues while collaborating with a dynamic IT team in a fast-paced environment.

Qualifications

• 2+ years of experience in a technical support role.
• A good level of numeracy and literacy.
• Knowledge of cloud environments desirable.

Responsibilities

• Install, configure, and maintain hardware and software systems.
• Troubleshoot technical issues and provide timely solutions.
• Assist in network maintenance and security tasks.
• Respond to and prioritize help desk tickets.

Skills

Customer-focused mindset

Strong communication

Organizational skills

Multitasking abilities

Detail-oriented

Education

Relevant industry qualifications

Tools

Windows operating systems

Microsoft 365 administration

Job description

Overview

Job Description: IT Technician at Customs Support Group

Join our dynamic IT & Tech department at Customs Support Group as an IT Technician. In this role, you will be responsible for providing technical support and assistance to our team members.

• Install, configure, and maintain hardware and software systems
• Troubleshoot technical issues and provide timely solutions
• Assist in network maintenance and security tasks
• Collaborate with team members to enhance IT infrastructure

Qualifications

• Accountabilities: Provide timely technical support for hardware, software, and network issues.
• Conduct training sessions for basic computer technical issue resolution.
• Collaborate with the IT team to troubleshoot complex technical problems.
• Ensure security and confidentiality of organizational data through IT policy enforcement.
• Assist in setup and maintenance of computer systems, including hardware and software installations.

Responsibilities

• Respond to and prioritize help desk tickets with excellent customer service.
• Perform routine system maintenance tasks, including updates, backups, and optimizations.
• Stay updated on industry trends and technologies for proactive recommendations.
• Document IT procedures and solutions for knowledge sharing and training.
• Collaborate with third-party vendors for hardware and software procurement and support.

What To Expect

• Office-based work providing technical support.
• Smart dress code with business-casual attire.
• Fast-paced environment with potential stress.
• Strong team support to manage challenges.
• Possibility of travel and occasional overnight stays.

Person Specification

• Qualifications: A good level of numeracy and literacy. Relevant industry qualifications desirable.
• Experience: 2+ years of experience.
• Knowledge: Windows operating systems, Microsoft 365 administration. Knowledge of cloud environments desirable.
• Skills: Strong communication, organizational, multitasking, and detail-oriented abilities. Customer-focused mindset and ability to work independently or in a team.
• Attitude: Alignment with Customs Support vision, mission, and values: Accountability, Quality, Integrity, and Teamwork.