IT Technician

GET STAFFED ONLINE RECRUITMENT LIMITED; Ipswich; On-site; GBP 28,000 - 31,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking an IT Technician to provide first-line technical support in a Service Desk environment. This full-time position offers an annual salary of £28,142 to £30,024 and extensive development opportunities in a people-first organisation. Candidates must be proactive problem-solvers eager to support educational establishments in the Ipswich area. This role includes a commitment to safeguarding children and promoting welfare.

Benefits

Extensive support and development opportunities

Cycle to Work scheme

Local government pension

Qualifications

• Experience in providing technical support within a Service Desk environment.
• Ability to assist with software installation, updates, and support.
• Proactive problem-solving skills in a collaborative setting.

Responsibilities

• Provide first line technical advisory support within a Service Desk.
• Assist the Senior IT Technician with additional duties.
• Make recommendations to improve service levels and customer satisfaction.

Job description

IT Technician

Salary: Grade F – £28,142 – £30,024 per annum – Actual

Contract Type: Permanent, Full-Time, 37 hour per week

Closing Date: 9am, Monday, 24th of November 2025

Start Date: As soon as possible

Summary of Key Responsibilities

• To provide a professional first line technical advisory and diagnostic support service to within a Service Desk environment during the service window.
• To assist the Senior IT Technician by carrying out reasonable requests for additional duties as and when required.
• To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
• Software installation, updates and support.
• Provide appropriate technical support, help and advice to staff and students.
• You will provide support to Ipswich Hub schools including multiple educational establishments.

Our Client's People-First Philosophy

At our client, everyone is valued in their role, and they make sure that the right people have the right opportunities to find their purpose and progress within their organisation. Guided by their values of open dialogue, bold thinking and supportive teamwork, they put their staff's growth and wellbeing at the heart of everything they do, so that staff can focus on making a real difference in their schools and communities.

Why Join This Organisation?

• Extensive support and development opportunities.
• Belong to a compassionate and inclusive organisation that values you and the role you play.
• Join an experienced group of people that are fully dedicated to delivering the best for their children.
• Gain access to their employee benefit system, Cycle to Work scheme and local government pension.
• If you are a proactive problem-solver who thrives in a collaborative setting, this is the role for you.

Our client is committed to safeguarding and promoting the welfare of all children and young people. They expect all staff to actively share this commitment. All adults working in their organisation in whatever capacity will be part of a thorough safer recruitment process. All appointments will be subject to pre-employment checks including the taking of satisfactory references and enhanced criminal record clearance in line with the need to create and maintain a safe culture.

Our client reserves the right to interview and appoint prior to the advert closing date. With this in mind, they encourage you to apply as soon as possible.

To ensure they recruit and retain the best talent, all new employees recruited to the organisation (leadership, teaching and support staff) will be subject to a 6 months' probation period at the start of their employment. This policy aims to assess new employees' alignment with their culture, teaching standards, and student needs. It is designed to foster success – with regular evaluations and support mechanisms in place, helping them to identify and nurture talent.

They value diversity and welcome applications from all, including those with protected characteristics under the Equality Act. Flexible working will be considered for all roles deemed suitable.