IT Technician

SKYHAUS; Greater London; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading construction firm in Greater London is seeking an IT User Support Technician to provide technical assistance to staff and clients. This full-time position involves delivering IT support, maintaining hardware and networks, and writing technical documentation. The ideal candidate must have strong troubleshooting skills, knowledge of networking, and excellent communication abilities. Salary is between £32,000 and £35,000 annually.

Qualifications

• Strong troubleshooting ability required.
• Familiarity with networking basics essential.
• Experience with software support preferred.

Responsibilities

• Deliver first- and second-line IT support.
• Support staff with project management tools.
• Maintain company devices and network performance.
• Produce technical documentation and training materials.

Skills

Troubleshooting across Windows, macOS, mobile OS, and cloud platforms

Familiarity with networking basics (TCP/IP, switches, routers, Wi-Fi)

Experience supporting productivity and project-management software

Excellent communication skills

Customer-service skills

Problem-solving skills

Ability to manage multiple priorities

Job description

The IT User Support Technician provides technical assistance to Skyhaus staff and clients using our digital and project-management systems. This role ensures all IT platforms, networks, and hardware operate efficiently, securely, and with minimal disruption to business operations.

Key Responsibilities

• Deliver first- and second-line support for software, hardware, network, and account-access issues.
• Support staff and clients with the use, configuration, and troubleshooting of project-management tools and related applications.
• Install, configure, update, and maintain company devices, including laptops, mobile devices, peripherals, and AV equipment.
• Monitor and maintain network performance, Wi‑Fi reliability, security controls, and backup procedures.
• Manage hardware inventory, device lifecycle, asset tracking, and documentation.
• Perform routine system updates, patch management, and antivirus monitoring.
• Assist with onboarding/offboarding processes, user provisioning, and permission management.
• Produce clear technical documentation, guides, and training materials for users.
• Escalate complex technical issues and collaborate with external vendors when required.
• Contribute to continuous improvement of IT processes and support workflows.

Skills & Requirements

• Strong troubleshooting ability across Windows, macOS, mobile OS, and cloud‑based platforms.
• Familiarity with networking basics (TCP/IP, switches, routers, Wi‑Fi).
• Experience supporting productivity and project-management software.
• Excellent communication, customer‑service, and problem‑solving skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Experience: Required
Languages: English – Advanced
Employment: Full‑time
Schedule: Monday to Friday 9am to 5pm
Salary: £32,000 – £35,000 yearly
Starting time: Immediate start!

About SKYHAUS

Our approach includes careful design, construction, and renovation. Our commitment to achieving exceptional standards efficiently and on a large scale has earned us global recognition.