IT Technician

Wilf Ward Family Trust; England; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A dedicated social care charity in the UK seeks an experienced IT Technician to provide 1st and 2nd line support. You will manage the Microsoft 365 environment and play a role in deploying modern hardware while ensuring service excellence. The position requires a full UK driving license and a proactive attitude towards technical challenges. Benefits include career growth opportunities and a collaborative team environment.

Benefits

Comprehensive employee benefits

Professional development opportunities

Collaborative team environment

Qualifications

• Proven, dedicated experience in a 1st/2nd line IT support or Technician role.
• Proficiency in administering and supporting the full Microsoft 365 stack.
• Hands‑on expertise in deploying Windows 11 operating systems and hardware.

Responsibilities

• Provide high-quality, 1st and 2nd line support across all sites.
• Maintain stability, security, and integrity of Microsoft 365 environment.
• Ensure secure deployment of new hardware.

Skills

1st/2nd line IT support experience

Administering Microsoft 365 stack

Windows 11 expertise

Stakeholder communication skills

Problem-solving skills

Education

Vocational certification (e.g., Microsoft Certified)

Job description

The Vacancy

IT Technician - Directly Impacting Social Care

Are you looking for a role where no two days are the same but most importantly where the work you do has a massive impact on people's lives?

The Wilf Ward Family Trust provides vital support to amazing individuals across North Yorkshire. We don't just fix computers we ensure our frontline staff have the reliable, modern digital tools they need to deliver exceptional care. We are looking for an experienced and proactive IT Technician to work at the heart of our digital environment. If you thrive on technical complexity and want your work to have a genuine, positive social impact, this is your next career move.

The role is primarily based in Pickering, North Yorkshire, with multi-site coverage (York, Goole, Thirsk) and flexibility for occasional remote working.

£25,000 - £28,000 per annum, dependent on skills and experience.

Full, valid UK Driving License is essential due to multi-site responsibilities. Must have the right to work in the UK.

Core Responsibilities

As an IT Technician, you will ensure the stability and security of our technology environment.

• Technical Ownership & Service Excellence: Provide prompt, high-quality, 1st and 2nd line support across all sites, owning technical issues through to resolution to minimise disruption to frontline care.
• Cloud and M365 Ecosystem Management: Maintain the stability, security, and integrity of our entire Microsoft 365 environment (Exchange, Teams, SharePoint Online).
• Deployment and Security Focus: Configuration and secure deployment of new hardware (desktops, laptops, mobiles), ensuring all systems operate on modern platforms (e.g., Windows 11) with a focus on enterprise security standards.
• Digital Innovation: Play an active role in strategic projects, including new technology evaluation, digital process automation, and infrastructure enhancements.
• Knowledge & Process Improvement: Create, update, and maintain robust technical documentation and operational guides for internal IT use and for end-users.

Essential Skills and Qualifications

To succeed in this role you must have:

• Proven, dedicated experience in a 1st/2nd line IT support or Technician role.
• Proficiency in administering and supporting the full Microsoft 365 stack (Exchange, SharePoint, Teams, OneDrive) in a multi-user environment.
• Hands‑on expertise in deploying, diagnosing, and maintaining Windows 11 operating systems and associated hardware (desktop/mobile).
• Exceptional stakeholder communication skills: The ability to translate complex technical concepts into clear, non‑technical advice for staff and management.
• A logical, methodical approach to complex problem‑solving and a relentless commitment to service excellence.

Desirable Attributes

• Relevant vocational certification (e.g., Microsoft 365 Certified: Modern Desktop Administrator, CompTIA).
• Experience with network fundamentals (router configuration, firewall concepts, access points).
• Previous experience in the health, social care, or charity sectors.
• Experience in the deployment and management of mobile/smart device fleets (Android/MDM solutions, especially Intune).

Why Join The Wilf Ward Family Trust?

• Direct Impact on Mission: Your daily work will directly enhance the quality of life for the individuals supported by the Trust by providing seamless, secure technology for our care teams.
• Dynamic Career Growth: Benefit from a collaborative culture that champions continuous professional development, exposing you to new technologies and allowing direct involvement in crucial digital transformation projects.
• Collaborative & Supportive Team: Join a small, expert IT team that values initiative, problem‑solving, and mutual support.

Application Process

The closing date for applications is midnight on 14th November 2025.

Please note that we reserve the right to close this vacancy early if we receive a high volume of suitable applications.

Because Extraordinary People Deserve Extraordinary Tech. We recognise the importance of recruiting skilled, compassionate, and reliable staff, whilst demonstrating in practice our commitment to inclusion, safeguarding and promoting the welfare of adults at risk. It is a criminal offence for people who are barred from working in Regulated Activity to apply for roles that require them to work unsupervised with that particular group such as adults or children. Any successful job offer will be conditional based on pre‑employment checks such as DBS and referencing prior to a start date agreed. The Wilf Ward Family Trust has a clear commitment to safeguarding within all practices, for more information on criminal discloses you can visit: ...

About Us

Founded in 1986, The Wilf Ward Family Trust is dedicated to enhancing the lives of individuals with disabilities. We empower them to lead fulfilling lives and embrace innovation to stay at the forefront of social care. Join us on our journey towards equality and a brighter future. Welcome to the Wilf Ward Family Trust.

Benefits

At The Wilf Ward Family Trust, we believe in the importance of recognising and appreciating the dedication of our team members. As part of our commitment to supporting your well‑being and professional growth, we offer a comprehensive range of employee benefits. These benefits are designed to enhance your work‑life balance, provide financial security, and nurture your personal and career development. We are proud to invest in our team and prioritise your overall satisfaction and success.