IT Technician

East Coast College; England; On-site; GBP 25,000; Full time

Job summary

A leading educational institution in the United Kingdom is seeking an IT Technician in Lowestoft and Great Yarmouth. The ideal candidate will have experience in IT troubleshooting, strong communication skills, and a commitment to delivering high-quality customer service. Responsibilities include diagnosing technical issues and assisting with computer software and equipment installations. The position offers a competitive salary, generous holiday, and benefits including a pension scheme and CPD opportunities.

Benefits

38 days holiday FTE (including bank holidays)

Generous pension scheme – Employer contribution of 22%

Excellent CPD opportunities

Discounted use of Gym, Salon, and Restaurant

Qualifications

• Experience in IT and troubleshooting.
• Ability to deliver high-quality service.
• Good written and spoken communication skills.

Responsibilities

• Diagnose faults in a logical and methodical manner.
• Provide support for account and login issues.
• Assist with computer software, operating systems, and equipment installation.

Skills

IT troubleshooting

Customer service

Teamwork

Problem-solving

Education

Level 3 in IT related technical subject

Job description

Job Title: IT Technician

Location: Lowestoft and Great Yarmouth

Hours: Full Time – 37 hpw

Contract: Permanent

Salary: Band F - £24582.00 FTE

Are you experienced in IT and troubleshooting? Do you commit to delivering a high-quality service? Are you confident communicating with a variety of internal customers?

At East Coast College, our IT team are an integral part of the student and staff experience, and we're looking for an IT Technician to join our team.

Your knowledge of IT and ability to diagnose faults in a logical and methodical manner will allow you to continue to deliver the level of service that our experienced team provide. Support can range from account and login issues, diagnosis and fault finding, to computer software, operating systems, and equipment installation. Good written and spoken communication is a must due to the diverse range of internal customers you will encounter.

What we need from you and the role

• The ability to work as a team and with initiative
• Confidence in resolving issues, and escalating when unable to
• High level of customer service
• Level 3 in IT related technical subject

East Coast College will offer you

• 38 days holiday FTE (inc. bank holidays)
• Generous pension scheme – Employer contribution of 22%
• Excellent CPD opportunities
• Discounted use of Gym, Salon, and Restaurant

If you’d like to find out more about this opportunity to be a part of East Coast College, then apply now, or contact Lucy Stebbings – [e-mail] for more information, or to receive the application in an accessible format.

We reserve the right to close this vacancy early if we receive sufficient applications

East Coast College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, we therefore expect all staff to share this commitment. The successful applicant will be required to undertake an enhanced disclosure via the Disclosure and Barring Service.

We require all staff at East Coast College to hold a Level 2 or equivalent in English and Maths, and be able to evidence this.