IT Technician

Cranbrook School; England; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading educational institution in the UK seeks a passionate IT Technician to support its community. As part of the technical crew, you will handle various hardware and software challenges while ensuring IT systems run smoothly. Ideal candidates will have a solid understanding of network management and experience with Windows and Microsoft 365. The role offers competitive annual leave and the potential for further training and development.

Benefits

22 days of annual leave

contract for sick pay

chance to join the Kent County Council Local Government Pension Scheme

Qualifications

• Solid grasp of network maintenance and server management.
• Experience in installing, troubleshooting, and maintaining various IT equipment.
• Good communication skills and ability to engage with both staff and students.

Responsibilities

• Diagnose and fix hardware and software issues.
• Document incidents and escalate complex issues.
• Provide proactive support through routine system checks.

Skills

network maintenance and server management

Microsoft Office (Office 365)

Windows Servers

Active Directory

basic networking knowledge (DNS/DHCP, TCP/IP, LAN/WAN)

communication skills

GSCE Maths and English Grade C and above

Full UK driving licence

Education

GSCE Maths and English Grade C and above

Job description

Overview

IT Technician

Hours: 40

Salary: £26,000 - £28,000

Location: Cranbrook, Tonbridge, Kent

About Us

Cranbrook School is not just any school; it's a vibrant community located in the stunning Wealden countryside. As one of the few state boarding schools in the UK with a rich heritage dating back to 1518, we're on the lookout for a passionate and savvy IT Technician to join our support crew.

Benefits

• 22 days of annual leave (to be used during school holidays)
• contract for sick pay that grows with your service
• chance to join the Kent County Council Local Government Pension Scheme
• More details will be shared in your contract

Responsibilities

Main Duties

In this pivotal role, you ll dive into support tickets, tackling everything from hardware hiccups to software snags and network nuisances.

Duties include:

• diagnosing and fixing everyday tech challenges, such as Windows OS troubles, Microsoft 365 queries, basic network issues, and VPN connectivity.
• documenting incidents, solutions and escalating complex issues
• Provide proactive support, such as routine system checks and alerts, to maintain client systems at optimal performance.
• Assist with setting up new users, hardware, and software installations.
• Ensure all service levels and response times are met, prioritising customer satisfaction.
• Assembly, disassembly, repair and cleaning of equipment

Essential Skills / Attributes

• Solid grasp of network maintenance and server management
• Knowledge of Microsoft Office (Office 365), Windows Servers and Active Directory
• Basic networking knowledge (DNS/DHCP, TCP/IP, LAN/WAN)
• Experience in installing, troubleshooting, and maintaining a wide array of IT gear, including network infrastructure, computers, and mobile devices
• Good communication skills and ability to engage with both staff and students
• GSCE Maths and English Grade C and above or equivalent
• Full UK driving licence and use of own vehicle.

Desirable Skills / Attributes

• at least a year of ICT Support experience in either a business or educational setting
• minimum of one year in customer service
• Knowledge relating to child protection, health, safety, security, equal opportunities and confidentiality
• understanding the complexities of school IT networks

Cranbrook School is committed to safeguarding and promoting the welfare of children and young people. All staff appointed will be required to pass an enhanced DBS check before commencing employment.