IT Technician

Tradewind Recruitment; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A secondary school in Tower Hamlets is seeking an enthusiastic IT Technician to join its IT support team. This full-time role offers the opportunity to provide essential technical support to staff and students, maintain hardware and software, and manage user accounts. The ideal candidate should have experience in IT support, strong troubleshooting abilities, and excellent communication skills. Join a supportive community that values professional development and modern technology.

Benefits

Excellent professional development

Supportive and diverse school community

Modern learning environment

Convenient location with transport links

Qualifications

• Previous experience in an IT support role, school experience advantageous but not essential.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of Windows operating systems, Office 365, and basic networking.
• A proactive, customer-focused approach.
• Excellent communication and organisational skills.
• Ability to prioritise tasks and work efficiently under pressure.
• Commitment to safeguarding, professionalism, and teamwork.

Responsibilities

• Provide first-line technical support for staff and students.
• Maintain, troubleshoot, and repair hardware, software, and network systems.
• Support the setup, configuration, and maintenance of school IT equipment.
• Manage user accounts, passwords, and access permissions.
• Assist with monitoring the school's network performance and resolving issues.
• Ensure IT rooms and equipment are secure, safe, and fully operational.
• Support the rollout of new technologies and system upgrades.
• Maintain accurate logs, inventories, and documentation.

Skills

Troubleshooting

Problem-solving

Windows operating systems

Office 365

Basic networking

Excellent communication

Organisational skills

Job description

IT Technician - Secondary School (Tower Hamlets, East London)

Start Date: ASAP
Contract: Full-time, Year-round
Salary: Competitive, dependent on experience

Our dynamic and forward-thinking secondary school in Tower Hamlets is seeking a skilled and enthusiastic IT Technician to join our established IT support team. This is an excellent opportunity for someone who is passionate about technology and committed to providing high-quality support to staff and students.

Key Responsibilities

• Provide first-line technical support for staff and students

• Maintain, troubleshoot, and repair hardware, software, and network systems

• Support the setup, configuration, and maintenance of school IT equipment (PCs, laptops, printers, interactive boards, etc.)

• Manage user accounts, passwords, and access permissions

• Assist with monitoring the school's network performance and resolving issues

• Ensure IT rooms and equipment are secure, safe, and fully operational

• Support the rollout of new technologies and system upgrades

• Maintain accurate logs, inventories, and documentation

About You

We are looking for someone who has:

• Previous experience in an IT support role (school experience advantageous but not essential)

• Strong troubleshooting and problem-solving skills

• Good knowledge of Windows operating systems, Office 365, and basic networking

• A proactive, customer-focused approach

• Excellent communication and organisational skills

• The ability to prioritise tasks and work efficiently under pressure

• A commitment to safeguarding, professionalism, and teamwork

Why Join Us?

• Supportive and diverse school community

• Excellent professional development and training opportunities

• Modern learning environment with evolving technology

• Convenient Tower Hamlets location with great transport links