IT Technician

TSAT; Chatham; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading educational trust in Chatham is seeking an IT Technician to provide support across multiple academies. The ideal candidate will possess strong customer service and communication skills with experience in Microsoft operating systems. You will manage helpdesk tickets and work closely with colleagues to ensure high-quality ICT services. This full-time position offers competitive pay and various staff benefits, including a pension scheme and training opportunities.

Benefits

Competitive Pay Scales

Pension Scheme Membership

Annual Leave

Training opportunities

Employee Assistance Programme

Fitness and Wellness

Refer a Friend Scheme

Blue Light Card discounts

TSAT Benefits Portal

Qualifications

• Strong customer service skills with a solution-focused approach to your work.
• Excellent customer service and communication skills, both verbal and written.
• Experience with Microsoft operating systems and good knowledge of IT packages and peripherals.

Responsibilities

• Respond to customer comments and complaints, resolving them where possible.
• Manage helpdesk tickets and provide fault resolution updates.
• Work constructively with colleagues and suppliers to support ICT services effectively.

Skills

Strong customer service skills

Excellent communication skills

Pro-active approach

Problem solving

Experience with Microsoft operating systems

Tools

Remote Access Software

Help Desk software

Job description

An exciting opportunity has arisen for an IT Technician to join our IT Team (Thinking Technology) within our Strood/Rochester Hub consisting of All Faiths Children's Academy, Cedar Children's Academy, Gordon Children's Academy, Maritime Academy and Rochester Grammar. The role will be based at one site but may require flexible travel to the others.

Reporting to the Regional Technology Manager you will work constructively with colleagues working in Thinking Technology and third‑party suppliers to ensure that ICT services are supported effectively and to a high standard for the benefit of teaching, learning, administration and management.

As our IT Technician you will:

• Respond orally and in person to customer comments and complaints, resolving them where possible or escalating as appropriate.
• Remain calm under pressure, adjusting to changes in work priorities based on conflicting operational needs while maintaining positive customer engagement.
• Be approachable, communicating with customers ranging from students, staff, directors, governors, guests, suppliers and contractors and responding to a range of issues and requests.
• Manage the day‑to‑day tickets in the helpdesk for your school and help others in the hub when needed.
• Provide in‑depth fault resolution/troubleshooting updates on tickets, resolving issues where appropriate.

Full training will be provided on the Trust’s helpdesk application and operating procedures.

All new starters take part in an induction and are mentored by an existing staff member.

37 hours per week standard shift: 08:00 – 16:00 (finish 15:30 on Friday) subject to operational need.

What you will need to succeed:

• Strong customer service skills with a solution‑focused approach to your work.
• Excellent customer service and communication skills, both verbal and written.
• Pro‑active, able to work independently and as part of a team.
• Willingness and flexibility to work across the department and balance workload.
• Systematic approach toward identifying and solving problems.
• Experience with Microsoft operating systems and good knowledge of IT packages and peripherals.
• A commitment to safeguarding and promoting the welfare of children and young people.

About Us

Thinking Technology oversees the maintenance and operation of IT services for all academies within the Trust, providing services including:

• End‑user support for software and hardware issues through a dedicated helpdesk service and skilled technicians.
• Development of the TSAT Digital Learning Strategy.
• Maintenance and operation of core IT services such as email, broadband, networks and servers.
• Advice and support on capital building projects.
• Bulk purchase of IT software and equipment.
• Website hosting and development.

The Thinking Schools Academy Trust

The Thinking Schools Academy Trust is a family of schools across the South West, South South East and East of England, consisting of early years, primary, secondary and specialist provision. We believe that every young person in our community deserves the best opportunities in life regardless of their individual circumstances. That’s why we invest in our people so that our staff are best supported to positively impact our pupils.

Learn more about our Vision and Values.

What our Trust will offer you:

• Competitive Pay Scales: Our TSAT pay scales exceed national levels.
• Pension Scheme Membership: Secure your future with membership of the Local Government Pension Scheme.
• Annual Leave: A pro‑rata annual leave entitlement of 27 days for support staff, increasing to 31 after 5 years of service.
• Training: Expanded your skills and knowledge with opportunities for Trust‑funded apprenticeships and training courses.
• Staff Wellbeing Focus: Access our 24/7 Employee Assistance Programme, free flu vaccinations and eye‑care vouchers.
• Fitness and Wellness: Enjoy reduced membership fees for our fully equipped fitness suite and classes.
• Refer a Friend Scheme: Spread the word and benefit financially.
• Blue Light Card: School staff can now access the Blue Light Card for discounts across a wide range of categories including holidays, cars, days out and much more.
• TSAT Benefits Portal: A one‑stop shop benefits hub that gives you access to a range of exclusive benefits including employee discounts, dental cover, Cycle to Work Scheme and discounted gym membership.

Next Steps

Early applications are encouraged and we reserve the right to close the vacancy if a suitable candidate is found.

Visits to our schools are encouraged. To arrange a visit please contact the Recruitment Team (emailprotected).

We are committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. This post is subject to an enhanced DBS check. As per KCSIE we will also undertake online searches for all shortlisted candidates. If you have any questions regarding this process, please emailmailprotected.

Required Experience: IC

Key Skills: IT Experience, Network Administration, Active Directory, LAN, Computer Networking, Computer Skills, Windows, Remote Access Software, Help Desk, IT Support, Operating Systems, Troubleshooting

Employment Type: Full‑Time

Experience: years

Vacancy: 1

Monthly Salary: 28,958 – 33,413