IT Technician

Hydrachem Ltd; Billingshurst; On-site; GBP 28,000 - 33,000; Full time

Job summary

A leading water purification manufacturer in Billingshurst is seeking an IT Technician to manage hardware, servers, cloud services, and security, and to support staff with Microsoft 365. This role offers a hands-on opportunity to be instrumental in building an onsite IT department, with responsibilities including troubleshooting and training. Candidates with experience in IT support roles will be considered.

Benefits

Health and wellbeing programme

Free onsite parking

Qualifications

• Experience with Microsoft 365 and SharePoint required.
• Strong IT troubleshooting skills.
• Knowledge of networks, servers, and security necessary.

Responsibilities

• Provide hands-on IT support and troubleshooting.
• Manage servers, network, cloud services, and firewalls.
• Support and train staff on Microsoft 365 and SharePoint.

Skills

Experience with Microsoft 365

IT troubleshooting skills

Knowledge of networks

Knowledge of servers

Knowledge of security

Excellent communication skills

Teamwork skills

Job description

Job title: IT Technician

Location: Billingshurst, West Sussex

Salary: £28,500 - 32,500pa

Job type: full time/permanent

About us

Hydrachem is a dynamic and innovative small to medium sized business, established in Billingshurst in 1973. We are one of the World's leading manufacturers of water purification solutions and disinfection tablets, supplying government organisations, charities and prominent retailers with our lifesaving products. Our commitment to quality and sustainability drives our success, and we are growing our IT capability in order to support staff, secure our systems, and drive digital innovation.

Hydrachem is an equal opportunities employer.

All data obtained will be handled in accordance with GDPR requirements.

The Role

We are looking for an onsite IT Technician to work alongside our managed IT support. You will manage hardware, servers, cloud services, firewalls, and security, while helping staff get the most from Microsoft 365, SharePoint, and eventually Power Apps. Experience with ERP systems is a bonus. You will also play a key role in building a full onsite IT department.

What You’ll Do

• Provide hands-on IT support and troubleshooting.
• Manage servers, network, cloud services, and firewalls.
• Support and train staff on Microsoft 365 and SharePoint.
• Work with IT policies to keep the business secure.
• Develop skills in Power Apps and ERP systems.
• Be instrumental in building a full onsite IT department.

Work pattern: 40 hours per week (Monday to Friday).

What We’re Looking For

• Experience with Microsoft 365 and SharePoint.
• Strong IT troubleshooting skills.
• Knowledge of networks, servers, and security.
• Willingness to learn Power Apps and ERP systems.
• Excellent communication and teamwork skills.

Why Join Us

• Be a key part of a growing, innovative company.
• Hands‑on role with varied IT responsibilities.
• Opportunity to expand skills in Microsoft ecosystem and ERP systems.
• Help shape and grow a full onsite IT team.
• Health and wellbeing programme.
• Free onsite parking

If you feel you have the experience and knowledge we’re looking for we would love to hear from you.

Candidates with experience or relevant job titles of; IT Support Engineer, IT Service Engineer, Service Desk Technician, IT Support Technician, Cloud Support Engineer, Support Technician, 1st Line Support Engineer, IT Support, IT Systems Support, will be considered for this role.