IT Technician

Translink; Belfast; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public transport authority in Northern Ireland is seeking a technical support professional to provide assistance with IT applications and systems. The role includes managing the service desk, providing technical support for hardware and software, and implementing security procedures. Candidates should have an NVQ Level 3 qualification and experience in IT support. This position offers opportunities for development and teamwork in a supportive environment.

Qualifications

• Minimum of NVQ Level 3 or equivalent in IT or Business.
• 2 years’ experience with computer hardware and operating systems.
• Experience with Microsoft Office products.
• Experience of corporate networks (LAN/WAN).

Responsibilities

• Assist in management of the 'Service Desk' software system.
• Action Service Requests e.g. setting up new users.
• Provide technical support for the IT Strategy.
• Support other IT related equipment.
• Implement security control procedures for corporate assets.
• Provide basic level training for corporate applications.
• Cover for other team members during absences.

Skills

Technical support

Microsoft Office

LAN/WAN networks

Customer service

Education

NVQ Level 3 or equivalent in IT or Business

Job description

You will provide technical support on current Applications for all Translink Domain Users and, as a member of a small integrated team, provide support and cover for the Help Desk and Computer Operations activities as necessary. You will install, maintain, troubleshoot and upgrade computer hardware, software, mobile devices, and peripheral equipment across the Translink IT Network.

Responsibilities

• Assisting in the management, control and co-ordination of the 'Service Desk' software system by assigning priorities, responding to queries and identifying resolutions in conjunction with all Corporate and Supplier resources
• Action Service Requests e.g. set up of new users/email accounts
• Provide technical support for the IT Strategy.
• Providing technical support for other IT related equipment e.g. Ticketing, CCTV.
• Implementing procedures for security control of Corporate assets e.g. computer hardware register, anti-virus policies.
• Provide basic level of training as necessary for all Corporate applications.
• All other duties and responsibilities as directed by management, which will specifically include support and cover during absence to the other members of a small team covering the complete spectrum of an integrated support and operations environment

Skills and Qualifications

• Possess a minimum of NVQ Level 3 or equivalent in either an Information Technology orBusiness related subject.
• 2 years’ experience of using computer hardware and operating systems.
• Experience of Microsoft Office products.
• Experience of corporate networks (LAN/WAN)
• Possess a full current driving licence and have access to a car.

Area: Derry or Londonderry
Closing date: 06 Nov 2025

Area: All of Northern Ireland
Closing date: 07 Nov 2025