IT Technical Support Officer

NHS; United Kingdom; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is looking for an IT Technical Support Officer to join their IT Team. This full-time, remote position involves responding to help-desk calls and managing IT systems. Candidates should have 1st and 2nd line support experience and strong knowledge of Microsoft products, alongside experience with cloud solutions. The role includes travel and offers a company pension, annual leave, and an Employee Assistance Programme.

Benefits

Company pension scheme

20 days annual leave plus bank holidays

Employee Assistance Programme

Qualifications

• Prior experience working in a support/service desk role at 1st & 2nd line.
• Eligibility to reside and work in the UK.
• Highly skilled knowledge of Microsoft Office products.
• Knowledge of Microsoft Windows 10/11 operating systems.
• Experience in cloud-based solutions such as Azure.
• Knowledge of ITSM tools.

Responsibilities

• Prioritise and respond to help-desk calls.
• Assist in developing training plans and system guidance.
• Manage and maintain the IT asset register.
• Administer internal IT services.
• Support all clinical systems.

Skills

Microsoft Office products

Microsoft Windows 10/11

Cloud-based solutions

ITSM tools

Job description

About the role

We’re looking for an IT Technical Support Officer to join our IT Team at Diagnostic World.

This is a full‑time, permanent position, working remotely, with some national travel as required.

Main duties of the job: You will prioritise and respond to help‑desk calls, providing 1st and 2nd line support for all business IT systems. There will be the requirement to support off‑site locations as required, but all travel costs will be covered by Diagnostic World.

About us

Diagnostic World is a leading provider of NHS and private healthcare services delivered from community diagnostic centres, community health centres and from our fleet of mobile and relocatable units. We provide general and musculoskeletal ultrasound to patients across the Midlands & South‑East on a referred and self‑referred basis.

Job details

Date posted: 11 November 2025
Pay scheme: Other
Salary: £12.21 an hour
Contract: Bank
Working pattern: Home or remote working
Reference number: U0062-25-0011

Job responsibilities

• Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.
• Assist in developing and delivering specific training plans and system guidance documentation.
• Manage and maintain the IT asset register which includes hardware and software.
• Manage antivirus updates across the estate.
• Administer internal IT services (such as devices, M365 tenant, Azure and business SaaS applications).
• Manage and support the smartphones for the business on a MDM environment.
• Support all clinical systems, including the Patient Administration System.

Benefits

• Company pension scheme.
• 20 days annual leave plus bank holidays, increasing on an annual basis.
• Employee Assistance Programme (health, wellbeing and financial assistance).

Person specification

Qualifications – Essential

• Prior experience working in a support/service desk role at 1st & 2nd line.
• Eligibility to reside and work in the UK.
• Highly skilled knowledge, experience and training in the use of Microsoft Office products, ideally including the Admin environment, MS Teams, Outlook and SharePoint.
• Knowledge of Microsoft Windows 10/11 operating systems – deployment, configuration and support.
• Experience in cloud‑based solutions such as Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS.
• Knowledge of ITSM tools.

Desirable

• Previous experience working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Diagnostic World

58‑59 Birmingham Research Park
Vincent Drive
Birmingham
B15 2SQ

Employer’s website

http://www.diagnosticworld.co.uk/