IT Technical Support Officer

Diagnostic World; Birmingham; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare provider is looking for an IT Technical Support Officer to join their team. This full-time remote position involves providing 1st & 2nd line support for business IT systems and requires national travel. Candidates should have experience in IT support roles and knowledge of Microsoft Office and cloud-based solutions. The salary is £12.21 per hour, with additional benefits like a company pension and annual leave.

Benefits

Company Pension Scheme

20 days annual leave plus bank holidays

Employee Assistance Programme

Qualifications

• Prior experience working in a support/service desk role at 1st & 2nd line.
• Highly skilled in Microsoft Office products, especially Admin environment, MS Teams, Outlook and SharePoint.
• Experience with cloud-based solutions like Azure and AWS.

Responsibilities

• Prioritise and respond to helpdesk calls, providing 1st & 2nd line support.
• Liaise with agencies for installation and maintenance of IT systems.
• Manage antivirus updates and maintain IT asset register.

Skills

Helpdesk support experience

Microsoft Office knowledge

Knowledge of Microsoft Windows 10/11

Cloud solution experience

ITSM tools knowledge

Tools

Azure

M365

Intune

Job description

Job Summary

Were looking for an IT Technical Support Officer to join our IT Team at Diagnostic World. This is a full-time, permanent position, working remotely, with some national travel as required.

Main duties of the job

You will prioritise and respond to helpdesk calls, providing 1st & 2nd line support for all business IT systems. There will be the requirement to support off-site locations as required, but all travel costs will be covered by Diagnostic World.

About Us

Diagnostic World are a leading provider of NHS and Private healthcare with services delivered from Community Diagnostic Centres, Community Health Centres and within our fleet of mobile and relocatable units. Within our service offering, we provide General and Musculoskeletal Ultrasound to patients across the Midlands & South-East on a referred and self-referred basis.

Compensation / Pay scheme

Salary: £12.21 an hour

Contract: Bank

Working pattern: Home or remote working

Job Location

58-59 Birmingham Research Park Vincent Drive Birmingham B15 2SQ

Job Description

• Liaise with both internal and external agencies for the installation, configuration and maintenance of new and current systems.
• Assist in developing and delivering specific training plans and system guidance documentation.
• Manage and maintain IT asset register which would include hardware and software.
• Manage and maintain antivirus updates across the estate.
• Administer internal IT services (such as our Devices, M365 tenant, Azure, and business SaaS applications).
• Manage and support the smartphones for the business on MDM environment.
• Support all clinical systems, including our Patient Administration System.

Whats In It For You

• Company Pension Scheme
• 20 days annual leave, plus bank holidays, increasing on an annual basis
• Employee Assistance Programme (for health, wellbeing and financial assistance)

Person Specification

Essential

• Prior experience working in a support/service desk role at 1st & 2nd line.
• Eligibility to reside and work in the UK.
• Highly skilled knowledge, experience and training in the use of Microsoft Office products, ideally including the Admin environment, MS Teams, Outlook and SharePoint.
• Knowledge of Microsoft Windows 10/11 Operating Systems - Deployment, configuration, and support.
• Experience in cloud based solutions like Azure, Azure Active Directory, Microsoft Entra, Intune, M365 & AWS.
• Knowledge of ITSM tools.

Desirable

• Previous experience of working with DICOM, HL7 and PACS/RIS systems is desirable, but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Diagnostic World

58-59 Birmingham Research Park Vincent Drive Birmingham B15 2SQ

Employer's website: http://www.diagnosticworld.co.uk/