IT Technical Support (ECU Tuning)

Corus Consultancy; England; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive technology firm is seeking an IT Technical Support professional to assist with ECU tuning and diagnostics. The role involves managing technical support tickets, working closely with the workshop team, and providing training on ECU tuning software. The ideal candidate should have a keen interest in IT, automotive technology, and problem-solving. Competitive salary with commission opportunities and full training provided in a supportive environment.

Benefits

Full technical training

Career progression

Supportive work environment

Qualifications

• Experience in managing technical support tickets.
• Knowledge of ECU tuning software and automotive technology.
• Ability to deliver clear technical communication.

Responsibilities

• Manage tech support tickets and assist during live ECU tuning sessions.
• Diagnose and resolve tuning software issues.
• Maintain records of support activity and contribute to process improvements.

Skills

IT problem solving

Technical support

Customer service

Software diagnostics

Tools

Alientech ECM Titanium

WinOLS

Magic Flex

Swiftech

CMD

Job description

Job Title: IT Technical Support (ECU Tuning)

Location: Commutable from Stratford-upon-Avon, Alcester, Evesham, or Redditch (Warwickshire Region)

Salary: 30,000 per annum plus commission opportunities

Contract Type: Permanent, Full-Time

Industry: Automotive Technology ECU Tuning Performance Engineering

About the Role and Company

This role is made for someone who lives and breathes IT. You know the type, the person who fixes, builds, tweaks, and improves things just to understand how they work. Someone who finds peace behind a screen, thrives on problem solving, and takes pride in making systems faster, cleaner, and smarter.

Our client is a leader in automotive performance software and ECU tuning. You will be part of a specialist technical team supporting a global network of dealers with tuning software, remapping tools, and system diagnostics. The work is varied, detail focused, and built around precision.

Manage technical support tickets while also assisting the workshop team during live ECU tuning and mapping sessions. You'll receive extensive training across tuning software, diagnostics, and IT systems, with clear opportunities to progress as your technical knowledge develops.

This environment suits people who think logically, have patience and curiosity, and hold a genuine passion for IT, gaming, or code.

Key Responsibilities

• Manage tech support tickets and assist the workshop team during live ECU tuning and mapping sessions.
• Diagnose and resolve tuning software and connectivity issues efficiently.
• Support the file service by processing, testing, and verifying calibration files.
• Assist in onboarding and training new users on ECU tuning software and tools.
• Collaborate with R&D and technical teams to improve tuning tools, workflows, and system updates.
• Maintain accurate records of support activity and contribute ideas for process improvement.
• Deliver clear and professional technical communication to internal teams and global partners.
• Take part in ongoing training to expand your knowledge of ECU systems and automotive technology.

Desirable (Not Essential)

• Experience with Alientech ECM Titanium, WinOLS, Magic Flex, Swiftech, or CMD.
• Previous work in ECU tuning or automotive diagnostics support.
• Familiarity with calibration tools and data processing.

What's on Offer

• 30,000 basic salary plus commission opportunities.
• Full technical training and support from day one.
• Career progression within an expanding automotive technology team.
• Work with advanced ECU tuning tools and global performance systems.
• Supportive, collaborative environment focused on innovation and excellence.

This role does not offer sponsorship Office-based Monday to Friday Rotational schedule with occasional weekend work (remote access and IT equipment provided)