IT Technical Lead / Level 3 Engineer, c£36k, London (Zone 1), Charity IT.

Landmark Faith Recruiting Solutions Ltd; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A charitable organization in London is seeking an IT Technical Lead to manage a team of technicians and volunteers. The ideal candidate will have extensive technical support experience, strong interpersonal skills, and a passion for helping asylum seekers through technology. Responsibilities include improving IT processes, training new technicians, and overseeing technical security. This role offers a salary of approximately £36k and is located in Central London (Zone 1).

Qualifications

• Experience as an IT Technician or in a similar support role.
• Strong communication and teamwork abilities.
• Empathetic and patient with excellent training skills.

Responsibilities

• Lead and manage the IT team and volunteers.
• Improve IT refurbishment and repair processes.
• Train asylum seekers in IT repair.

Skills

Interpersonal skills

Technical support

Mentoring

Laptop repair

Phone repair

Job description

IT Technical Lead / Level 3 Engineer, c£36k, London (Zone 1), Charity IT.

A wonderful opportunity exists within this expanding Charity based in London for an experienced IT Support / Level 3 Technician / Technical Lead to lead their team of staff and volunteers. This is a position that would suit someone who can take full technical responsibility for a wide variety of laptop repair and phone repair, but also manage and train junior technicians and take responsibility for their technical processes.

The charity works with Refugees / Asylum seekers and supports their digital inclusion, education and growth in resettling within the UK. We are looking for someone who is a really skilled and dynamic IT Technician who gets people and charity work. In addition to your technical hands-on experience, you will have strong interpersonal and communication abilities as well as patience, empathy and good mentoring / IT training skills.

The role is based in Central London (Zone 1) and will include the day to day management of an IT Technician and volunteers, taking responsibility for onboarding new technical volunteers, providing ongoing technical and safeguarding support (including training and resources) to the technicians and leading regular team meetings.

Key responsibilities will include:

• Setting and constantly improving the charity’s IT refurbishment and repair processes
• Responsibility for important IT activities such as the sanitisation of IT Assets
• Training asylum seekers and refugees in L2 laptop repair with the charity’s “Know Your Tech” programme
• Managing their stock of IT Assets, leading on technical decisions as to which devices the charity repair, sell and give out for free

This role is the most senior IT decision-maker in the organisation, taking responsibility for the team’s IT processes and security, managing and overseeing the response to tech issues which arise with distributed devices. You will also design and deliver their technical strategy which generates revenue from paid IT services including refurbished tech sale, IT Repair and IT Asset Disposition.

Landmark Faith Recruiting Solutions Ltd is acting as an Employment Business in relation to this vacancy. Landmark Faith Recruiting Solutions is an Equal Opportunities employer; we welcome applicants from all backgrounds.