IT Team Lead - 2nd/3rd Line (Hands-On & Growth)

Constant Recruitment Ltd; England; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading managed service provider in the United Kingdom is seeking a 2nd / 3rd Line Team Leader to manage a skilled IT support team. This role combines leadership and technical responsibilities, focusing on solving complex technical challenges while mentoring your team. The ideal candidate will have significant experience in IT support, particularly within an MSP environment, and must possess strong technical skills in networking, cloud, and cybersecurity. A commitment to service excellence and ongoing development is crucial for success.

Benefits

Opportunities for professional growth

Collaborative team culture

Investment in employee development

Qualifications

• Proven leadership experience in IT support or service delivery, ideally within managed services.
• Strong technical background in Microsoft infrastructure, networking, cloud, and cybersecurity.
• Experience working to SLAs, KPIs, and driving service improvements.

Responsibilities

• Lead a skilled team of engineers, balancing hands-on technical work with people leadership.
• Resolve complex technical issues and mentor team members.
• Drive service excellence and process improvements in service delivery.

Skills

Leadership in IT support

3rd line technical expertise

Stakeholder management

Troubleshooting

Service delivery improvements

Education

Certifications (Microsoft, Cisco, ITIL)

Tools

Windows OS

Office 365

Active Directory

VMware / Hyper-V

Networking protocols (TCP/IP, DNS, DHCP)

Job description

A leading managed service provider in the United Kingdom is seeking a 2nd / 3rd Line Team Leader to manage a skilled IT support team. This role combines leadership and technical responsibilities, focusing on solving complex technical challenges while mentoring your team. The ideal candidate will have significant experience in IT support, particularly within an MSP environment, and must possess strong technical skills in networking, cloud, and cybersecurity. A commitment to service excellence and ongoing development is crucial for success.