IT - Systems Technician

Teaching Vacancies; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading educational institution in Worcester is seeking a Systems Technician to provide technical support for various ICT resources, manage hardware installations, and assist local primary schools under a service level agreement. The ideal candidate will excel in technical support, exhibit great problem-solving skills, and contribute to a supportive work environment. The position offers opportunities for professional development and a range of staff benefits including private health insurance and fitness facilities.

Benefits

Private health insurance

Reduced rates at on-site sports complex

Free parking

Electric vehicle charging points

Qualifications

• Ability to provide support via phone, video, and in-person.
• Experience with hardware installation and maintenance.
• Knowledge of health and safety procedures related to ICT.

Responsibilities

• Prioritize and action requests from the systems support helpdesk.
• Install, configure, maintain, and repair various technologies.
• Provide scheduled and ad hoc support to local primary schools.

Skills

Technical Support Skills

Knowledge of ICT Systems

Communication Skills

Problem-Solving Skills

Team Collaboration

Education

Relevant Technical Qualification

Tools

CCTV Systems

Telecommunications Systems

User Management Software

Job description

What skills and experience we're looking for

Key Responsibilities

General & Software Support

• Prioritise and action requests from the systems support helpdesk, escalating as needed.
• Provide technical support via phone, video, remote access, and in person.
• Respond to support requests in line with school procedures and service expectations.
• Identify and resolve immediate issues where possible; follow up to ensure long-term solutions.
• Produce clear and user-friendly guidance materials to assist the school community in using ICT resources.

Hardware Support

• Install, configure, maintain, and repair a wide range of technologies including desktops, laptops, tablets, CCTV, access control, and telecommunications systems.
• Set up and manage user accounts, permissions, and access across school systems.
• Manage equipment loans, ensuring smooth booking, tracking, and return processes.

School-Wide Technical Support

• Set up and support the technical aspects of school events such as assemblies, performances, open evenings, and the school prom.
• Support the school's marketing and communication strategy, including updating online platforms, recording and editing videos, and assisting with the creation of digital publications.

Monitoring & Asset Management

• Monitor and maintain records for equipment loaned to staff and students.
• Keep asset management systems up to date.
• Support with accessing/retrieving CCTV footage as required in line with IT policy.

Nunnery Wood High School: Systems Technician: September 2025

Health, Safety & Security

• Follow all relevant health and safety procedures and promote safe use of ICT equipment.
• Assist with safety checks and ensure safe working practices when installing or maintaining hardware.
• Support continuity, maintenance, backup, and security procedures as directed.

Primary School Support

• Provide scheduled and ad hoc support to local primary schools under a service level agreement.
• Travel to primary school sites as required to deliver on-site technical assistance.
• Represent the Systems Support Team positively and professionally in all partner settings.

Professional Development

• Take part in training and development opportunities to enhance personal skills and understanding of school-based ICT systems.
• Attend and support staff ICT training sessions where appropriate.

What the school offers its staff

Nunnery Wood High School in Worcester is a vibrant and forward-thinking educational institution that offers a wealth of opportunities for both students and staff. It is oversubscribed and popular, reflecting its strong reputation in the community, with continued investment in both staff and facilities to maintain and enhance the quality of education and working environment. The school consistently achieves fantastic exam results and outstanding outcomes for all students, regardless of their starting point, demonstrating its commitment to excellence and inclusive education.

Situated on a spacious 15-acre campus, part of which forms a shared site with the adjacent Sixth Form College and Sport Complex, the school benefits from extensive facilities, including a fully equipped fitness suite, an all-weather outdoor pitch, and an athletics track. The school is also well-regarded in the community, which benefits from access to its theatre, large halls, and gym.

The school is committed to academic excellence, fostering traditional values such as politeness, hard work, and respect. Students are encouraged to explore their interests through a diverse range of subjects and extracurricular activities, creating a well-rounded education.

For staff, Nunnery Wood High School offers a supportive and inclusive work environment. Employees benefit from a host of amenities designed to promote well-being and work-life balance, including private health insurance, access to reduced rates at the on-site Nunnery Wood Sports Complex, free parking, electric vehicle charging points, and fitness suite. The school prides itself on its welcoming and friendly team, making it an excellent place to work and grow professionally.

Commitment to safeguarding

Nunnery Wood High School is committed to safeguarding and promoting the welfare of our students. All staff at Nunnery Wood High School have a safeguarding responsibility. The successful applicants will be required to undertake safer recruitment vetting checks, including an Enhanced Disclosure via the DBS.