IT Systems Support Specialist

Partou UK; Denton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading childcare provider in Denton seeks a Digital Product Specialist to enhance their digital presence and drive engagement. This full-time role requires a collaborative individual focused on improving user experience and service delivery. Opportunities for career development are abundant, and a supportive environment aims to cultivate your skills in digital product management.

Qualifications

• Proven experience in digital product management or similar roles.
• Ability to drive product vision and collaborate with cross-functional teams.

Responsibilities

• Enhance digital presence and drive engagement through effective product strategies.
• Collaborate with teams to improve user experience and service delivery.

Job description

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What we're looking for:

• Essential: Ideally hands‑on experience with equipment from mail‑room / printing / scanning technologies - will consider applications from those with an interest in technology and proven desire to learn.
• Preferably an in‑depth technical knowledge of End‑User IT hardware, including Desktop, Laptop and Printers, as well as other IT peripherals.
• Confident in being able to analyze hardware faults and use critical thinking skills to troubleshoot issues.
• Able to evidence problem‑solving skills to quickly diagnose and resolve hardware issues.
• Full UK driving license.

In addition, you will also have:

• Strong attention to detail is when dealing with complex computer systems, so an engineer must be meticulous and thorough in their work.
• Ability to be adaptable and able to learn quickly.
• Customer‑focused and committed to providing excellent service to clients.
• Strong collaboration and communication skills are essential.
• Strong customer facing skills.

What you'll be doing:

• Diagnose and repair End‑user IT hardware break‑fix at client locations.
• Provide installation and configuration of End‑user devices.
• Develop and maintain manufacturer accreditation to support End‑User devices in and out of manufacturer warranty.
• Manage boot stock spares suitable for the supported technology ensuring used items are recorded and replenished in adequate timeframes.
• Maintain accurate records of repairs, upgrades, and maintenance tasks using Capita Service Management Toolsets.

What's in it for you?

Don't forget, you're part of a network of thousands of experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

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