IT Systems & Support Engineer – Make Your Mark in a Leading Legal Firm

Interface Recruitment UK; York and North Yorkshire; On-site; GBP 28,000 - 34,000; Full time

Job summary

A reputable recruitment agency is seeking an IT Systems & Support Engineer in York. This role includes providing IT support, training staff, and improving workflows in a respected legal firm. The ideal candidate has IT support experience and strong knowledge of Microsoft 365. Additional benefits include a company pension scheme and opportunities for professional training.

Benefits

Company pension scheme

Paid professional training & certifications

Additional leave for long service

Qualifications

• Previous IT support or systems engineering experience required.
• Strong knowledge of Microsoft 365 and core business applications.
• Confident communicator who can train and simplify technical processes.

Responsibilities

• Deliver 2nd line technical support to staff across multiple offices.
• Manage IT onboarding for new starters.
• Identify and implement process improvements in workflows and systems.

Skills

IT support experience

Strong knowledge of Microsoft 365

Confident communicator

Analytical approach

Tools

Windows OS

Job description

IT Systems & Support Engineer – Make Your Mark in a Leading Legal Firm

Additional Benefits

Free Parking

Region

North Yorkshire

Location: York (with travel to regional offices)
Salary: £28,000 – £34,000 (DOE & Qualifications)
Hours: Full-time

Want a role where your IT skills directly shape how a business works?
This isn’t just support—it’s your chance to drive technology adoption, improve workflows, and train staff in a respected legal practice that’s been serving clients for decades.

Our client is a well-established law firm with multiple offices across Yorkshire. They’re proud of their tradition, but forward‑thinking in their use of technology. With a strong focus on innovation, they’re looking for an IT Systems & Support Engineer who can not only keep the wheels turning but also help streamline processes and boost efficiency across the business.

Why You’ll Love This Role

Work in a professional legal environment where IT is seen as an enabler, not a cost

Combine hands‑on technical support with training and business process improvements

Get involved in onboarding new employees, ensuring they’re fully equipped from day one

Be a key point of contact for staff across multiple offices, building relationships and trust

Help shape how the business uses technology to deliver legal services faster and smarter

What You’ll Do

Deliver 2nd line technical support to staff across multiple offices

Manage IT onboarding for new starters, setting up accounts, devices, and software

Deliver IT training sessions (1:1 and group) to improve confidence and efficiency

Identify and implement process improvements in workflows and systems

Support and maintain the firm’s network, applications, and security

Act as a friendly, approachable IT partner to teams across the business

What You Bring

Must Have:

• Previous IT support or systems engineering experience
• Strong knowledge of Microsoft 365, Windows OS, and core business applications
• Confident communicator who can train, explain, and simplify technical processes
• An analytical approach to identifying workflow inefficiencies and improving them
• Full UK driving licence (travel to other offices required)

Nice to Have:

• Experience in legal or professional services
• Knowledge of case management systems
• Certifications such as CompTIA A+, Microsoft MTA/MCSA, or similar

Your Rewards

Additional leave for long service

Company pension scheme

Paid professional training & certifications

Opportunities to lead business improvement initiatives

Travel expenses for inter-office visits

A stable, long‑term role in a respected firm with a friendly, supportive culture

This is your chance to take a hands‑on IT role and turn it into something bigger—where you train, improve, and influence how a respected legal firm operates.

If you’re ready to become the tech go‑to in a business that values your ideas, apply now.