IT Systems & Support Engineer

Harper Finance; Nottingham; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading financial services company in the UK is seeking an experienced IT Systems & Support Engineer to join their European IT team. In this role, you will provide support for day-to-day IT operations, assist local and remote users, and maintain IT systems. Ideal candidates should have 3 years of IT support experience, strong knowledge in network management, and excellent troubleshooting skills. Benefits include a competitive salary, a pension scheme, and 33 days of holiday.

Benefits

Competitive salary and benefits package

Salary sacrifice Pension scheme

Life assurance

33 days holiday

Qualifications

• 3 years of experience in IT support, ideally in an international environment.
• Strong knowledge of AD and Entra ID.
• Familiar with ITIL or similar frameworks advantageous.

Responsibilities

• Provide 1st and 2nd level user Helpdesk support.
• Manage IT hardware and software requirements.
• Administer user accounts and access policies.
• Contribute to security projects across Europe and the US.

Skills

1st and 2nd level IT support

IT network management

troubleshooting

communication skills

teamwork

Office 365 support

Tools

Windows Server

VMware

ServiceNow

Job description

IT Systems & Support Engineer
£35,000 - £40,000
Kirkby-in-Ashfield (Nottinghamshire)
Monday to Friday 08:30 -17:00 (40 hours)
Permanent Role

About the Role

We’re looking for an experienced IT Systems & Support Engineer to join our client's European IT team and support their UK operations. In this user-focused role, you’ll be the first point of contact for IT-related issues, ensuring smooth day-to-day operations by delivering effective and responsive support to both local and remote users. You’ll also help maintain and develop the IT systems and infrastructure in close collaboration with colleagues across Europe and the US.

What Will the Role Involve?

• Providing 1st and 2nd level user Helpdesk support via ServiceNow, email, and phone
• Managing IT hardware, equipment, and software requirements
• Administering user accounts and access policies
• Planning, documenting, executing, and validating IT changes
• Contributing to infrastructure and security projects across Europe and the US
• Identifying and implementing automation and process improvements
• Delivering hands-on support for ad-hoc IT and on-site hardware needs
• Creating and delivering user training to boost productivity
• Maintaining accurate documentation for configurations, policies, and procedures

Who Are We Looking For?

• 3 years of experience in 1st and 2nd level IT support, ideally within an international environment
• Strong knowledge of IT network management, hardware management (PCs, smartphones, printers), security management, AD, Entra ID, and Office 365 end user support
• Ideally familiar with Windows Server, VMware, and backup strategies
• Excellent troubleshooting and problem-solving skills
• Strong communication and teamwork abilities
• Flexible, proactive, and hands-on approach
• Ability to work independently and prioritise tasks effectively
• Familiarity with ITIL or similar IT service management frameworks (advantageous)

What’s In It for You?

• Competitive salary and benefits package
• Opportunity to work in an international, collaborative IT environment
• Involvement in diverse IT infrastructure and automation projects
• Salary sacrifice Pension scheme
• Life assurance
• 33 days holiday (including bank holidays)
• Full UK Driving licence and access to own vehicle