IT Systems Support Analyst

Nigel Frank International; England; On-site; GBP 30,000 - 36,000; Full time

Job summary

A reputable multi-national manufacturer in the UK is looking for an IT Systems Support Analyst to enhance their established IT support team. This role involves providing 1st/2nd line support for various IT systems, ensuring timely resolution of support tickets, and assisting in project-related tasks. The ideal candidate will have experience with ERP/CRM systems, particularly Microsoft Dynamics 365. A competitive salary of up to £36,000 and attractive benefits are offered along with growth opportunities.

Benefits

Competitive salary

Attractive company benefits package

Certified training and development opportunities

Qualifications

• Proven experience supporting ERP or CRM business systems.
• Experience in IT infrastructure support.
• 1st/2nd line troubleshooting skills.

Responsibilities

• Troubleshoot 1st/2nd line support issues.
• Ensure support tickets are resolved timely.
• Assist in project-related tasks.
• Provide excellent support service to users.

Skills

Supporting ERP or CRM business systems (preferably Microsoft Dynamics 365)

Wider IT infrastructure support experience (M365, Windows, AD)

1st/2nd line support skills

Basic user training on system features

Confident communication skills

Job description

IT Systems Support Analyst

I am actively representing a reputable, multi-national manufacturer who are looking to add to their established IT support team.

As the company looks to expand further in 2026, my client is seeking an enthusiastic IT Support Analyst who will join and contribute to the effective running of their core IT systems/environment; whilst also supporting the deployment of new solutions/ functionality to the business. This exciting new role offers exposure to cutting edge cloud based technology including Microsoft Dynamics 365 Business Central.

Within the position you will be part of a like minded team with a great company culture and brilliant future progression prospects.

The role is primarily office based in South Yorkshire, with the requirement for occasional travel to other sites.

Role & Responsibilities

• Troubleshooting 1st/ 2nd line support issues across my clients IT environment (hardware, software, networks, servers)
• Ensuring support tickets are analysed/ resolved in a timely manner
• Assisting in project related tasks such as requirement gathering/ analysis, testing, training
• Providing excellent support service to users both on-site and remote

Skills & Qualifications

• Proven experience supporting ERP or CRM business systems (preferably Microsoft Dynamics 365 Business Central/ NAV)
• Wider IT infrastructue support experience (inc. M365, Windows, AD)
• 1st/ 2nd line support skills - troubleshoot system issues, triage through to completion/ hand-over
• Experience of basic user training on system features and changes
• Confident communication skills, written and verbal - comfortable in a user facing environment

Benefits

• The chance to get hands on in a collaborative team on cutting edge technology solutions; in a diverse, growing business
• A competitive base salary up to 36,000 (dependant on experience)
• Attractive company benefits package including 25 days holiday, pension scheme
• Certified training and development opportunities

To discuss this exciting opportunity in more detail within the Dynamics 365 market, please contact Nick by phone on (phone number removed) or send your current CV to (url removed).