IT & Systems Manager

Hillsong UK; City Of London; Hybrid; GBP 35,000 - 50,000; Full time

Job summary

A community-focused organization in Central London is seeking an IT & Systems Manager to maintain and improve IT infrastructure. The candidate should have IT support experience, be proficient in MS365, and possess strong problem-solving skills. This role involves supporting staff, managing systems, and leading technology projects that enhance church operations. Join a passionate team that values faith and community.

Qualifications

• Strong organisational skills and the ability to prioritise well.
• Excellent communication and stakeholder management.
• A calm and patient approach to end-user support.

Responsibilities

• Act as the main contact between Hillsong UK and the external IT service provider.
• Provide second-line support for staff IT queries.
• Manage hardware and software setup, upgrades, and maintenance.
• Maintain system security and ensure GDPR compliance.

Skills

Organisational skills

Communication

Problem-solving

Understanding of MS365

Experience with macOS and Windows

Education

2–3 years of IT support experience

Tools

MS365

SharePoint

Teams

Job description

Location: Central London (Hybrid)
Hours: Full-time, 37.5 hours per week (Monday–Friday)
Contract Type: Permanent
Reports to: UK Operations Director

About the Role

We’re looking for someone who genuinely enjoys looking after systems, solving problems, and making sure everything runs smoothly behind the scenes. This role is all about caring for our IT infrastructure and helping our staff and volunteers stay equipped to do what they do best — building church and reaching people.

You’ll work alongside our external managed service provider to maintain, develop, and improve our IT systems across Hillsong UK. From managing hardware and software to supporting staff with tech needs, your work will directly support the mission of the church.

If you love technology, enjoy finding better ways of doing things, and have a heart for serving people, this could be a great fit for you.

What You’ll Be Doing

• Act as the main contact between Hillsong UK and our external IT service provider.
• Provide second-line support for staff IT queries and requests.
• Manage hardware and software setup, upgrades, and maintenance.
• Oversee IT inductions and offboarding processes for staff.
• Maintain system security and ensure GDPR compliance.
• Manage software licenses and ensure we’re getting the best value.
• Administer MS365 and related environments (Teams, SharePoint, OneDrive, Exchange).
• Support hybrid working systems, including meeting room technology (Zoom, etc.).
• Lead on continuous improvement projects like moving to cloud-based environments.
• Explore opportunities to use AI and automation to enhance systems and efficiency.
• Support the IT needs for Hillsong Conference and other large events.

What We’re Looking For

• Strong organisational skills and the ability to prioritise well.
• Excellent communication and stakeholder management.
• A calm and patient approach to end-user support.
• A problem-solver who enjoys making tech work for people.
• Good understanding of MS365, SharePoint, Teams, and basic networking (DNS, DHCP, VPN).
• Experience supporting macOS and Windows environments.
• At least 2–3 years of experience in IT support, ideally within a multi-site or non-profit setting.
• Security training or certifications are a plus.
• Experience with Kandji or similar MDM tools is an advantage.
  

Personal Qualities

• A genuine and growing relationship with Jesus.
• Committed to the vision and values of Hillsong Church.
• Faith-filled, generous, humble, and joyful in serving others.
• A team player who values unity, inclusion, and integrity.
• Regularly engaged in church life and Sunday attendance.

How Success is Measured

• Systems and devices running smoothly for all staff.
• Efficient license and cost management.
• Successful transition from on-premise servers to the cloud.
• Continual improvements that make technology more effective for ministry.

Why Join Us

At Hillsong UK, we believe that every role plays a part in building the Church and making a difference in people’s lives. As IT & Systems Manager, you’ll be part of a passionate, purpose-driven team that values excellence, faith, and community. You’ll have the opportunity to grow your skills, work with a supportive team, and help shape how technology empowers ministry across the UK.

If this sounds like you, we’d love to hear from you.