IT Systems Admin - Global Services business with training on Dynamics and Sharepoint REF 990

Interface Recruitment UK; Leeds; On-site; GBP 30,000 - 45,000; Full time

Job summary

A dynamic EdTech organization in Leeds is looking for an energetic IT Systems Administrator to support the development and running of business systems. The role involves configuring applications, providing help desk support, and generating reports. Ideal candidates will have a relevant degree or equivalent experience, strong IT skills, and excellent communication capabilities. This position offers a chance to work within a global team and develop systems that impact multiple countries.

Qualifications

• 3+ years experience in a support role or equivalent.
• Experience of supporting 3rd party and in house developed applications.
• Experience of working with Student Management Systems and Virtual Learning Environments is desirable.

Responsibilities

• Configuration of MS applications to adapt to different brands.
• Prompt Support of final users of multiple platforms.
• Generation of periodical reports.

Skills

Strong degree of computer literacy and understanding of IT systems

Excellent written and verbal communication skills (English Language)

Ability to manage your own workload and meet deadlines

Ability to work independently and as part of a global team

Education

Bachelor’s degree in a relevant field or 3+ years experience in a support role

Tools

Microsoft Office

CRM Platforms (e.g. MS Dynamics)

Power BI

SQL

Job description

IT Systems Administrator

Job description

Who we are looking for?

We are looking for an energetic and proactive System administrator to facilitate the development, configuration and ongoing running of the business systems used within the company.

We are owned by a sizeable dynamic EdTech company that operates through a franchising business model. Currently, comprising of four education brands, with over 250 locations in 30 different countries.

As a System Administrator, you will work as a key team member of a global group that supports the smooth operation of systems as well as those of hundreds of franchisees in different countries. You are someone who is enthusiastic about a career working with several IT systems and is looking to gain experience in a fast‑paced and dynamic organization, this role is for you.

Responsibilities

Specific responsibilities include:

• Configuration of MS applications to adapt to the different brands
• Configuration of Help desk and CRM systems (Zendesk, MS Dynamics, etc)
• Prompt Support of final users of multiple platforms
• Generation of periodical reports
• IT related Help Desk Support

Additional Responsibilities

Working closely with other members of the IT team and in coordination with vendors and suppliers, the candidate may be involved in other IT activities such as:

• Update of databases of proprietary and 3rd party platforms
• Migration of systems
• Updates of versions of multiple systems
• Other IT support requirements to ensure an efficient operation of the business

Qualifications

• Bachelor’s degree in a relevant field or 3+ years experience in a support role or equivalent.
• Strong degree of computer literacy and understanding of IT systems
• Microsoft Office programmes including Excel, SharePoint, Outlook, Bookings, etc.
• Experience of working with Student Management Systems, Learning Management Systems and Virtual Learning Environments (desirable)
• A base understanding of Database Fundamentals
• Previous experience working in a customer focused environment dealing with both internal and external stakeholders
• Experience of supporting 3rd party and in house developed applications
• Ability to work independently and as part of a global team
• Ability to manage your own workload and meet deadlines (essential)
• Excellent written and verbal communication skills (English Language) as documentation processes will be required
• Able to work under pressure and meet deadlines, potentially including out of hours working
• Able to offer 1st line IT support for Head Office

Additional Qualifications

The following qualifications will be desirable, but not essential, for this position:

• Proficiency with a CRM platform (e.g. MS Dynamics or equivalent)
• Proven project management skills
• Familiarity with Word Press or equivalent
• Familiarity with the education sector
• Familiarity with Franchising organizations
• Proficiency in Power BI or equivalent.
• Proficiency in SQL