IT System Administrator

Boeing; Wattisham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aerospace company is looking for an IT System Administrator at Wattisham Airfield, UK. This position involves supporting MOD IT requirements, engaging in system integration, and ensuring compliance for around 500 devices. Candidates should possess strong customer service skills and relevant technical knowledge, with responsibilities including hardware and software installation. It offers a competitive salary and extensive benefits package.

Benefits

Competitive salary and annual incentive plans

Continuous learning opportunities

Pension Plan with up to 10% employer contribution

23 days plus UK public holidays

Company paid BUPA Medical Plan

Learning Together Programme

Qualifications

• Candidate should typically have 2 or more years of experience in a customer service role.
• Able to demonstrate excellent English oral and written communications skills.
• Able to demonstrate an aptitude for troubleshooting/problem solving general IT issues.

Responsibilities

• Engage in system integration activities, including hardware and software installation.
• Serve as the primary point of contact for compliance for the MOD and devices.
• Deliver exceptional service, both over the phone and hands-on.

Skills

Strong customer service skills

Good understanding of Windows client Operating Systems

Good attention to detail

Laptop/desktop builds

Powershell scripting

Job description

Overview

At Boeing, we innovate and collaborate to make the world a better place. We\'re committed to fostering an environment for every teammate that\'s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Defence UK is looking for a site specialised IT System Administrator based in Wattisham Airfield, UK to support the a program IT requirement, specifically delivering bespoke software and devices to a number of MOD sites. This role will also involve contributing to the additional site IT requirements and supporting other focals in the training and End User Support Teams.

Local to site, you will be involved in system integration activities, hardware and software installation, configuration and disposition of workstations to ensure the we provide our customer the latest material to operate MOD assets. Providing IT consultancy by engaging with the local community, ensuring advice and resolution is based on best practice and in line with the wider Boeing strategy. The successful candidate will be the primary point of contact for this statement of work ensuring the MOD and upwards of 500 devices are kept compliant.

As the successful candidate, you will be responsible for ensuring Boeing meets its SLA\'s to the MOD and any risks or failures are managed and escalated in a timely fashion. Equally comfortable, confident and professional whether on the end of a phone or hands-on\' at a desk, you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels.

This is a new capability and will require 2 new administrators geographically dispersed, as a requirement of the role will be the occasional travel with onsite presence at a number of MOD stations across the UK.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at Wattisham Airfield, UK.

Position Responsibilities

• Engage in system integration activities, including hardware and software installation, configuration, and management of workstations to ensure our customers have access to the latest technology for operating MOD assets.
• Continuously looking for improvements to ensure services operated are aligned to industry best practice and Boeing enterprise best practices.
• Serve as the primary point of contact for this statement of work, ensuring compliance for the MOD and approx. 500 devices.
• Deliver exceptional service, whether communicating over the phone or working hands-on at a desk, whilst taking pride in resolving IT issues for colleagues at all levels.
• Responding to events, requests and incidents logged in management systems.
• Working to well-defined SLAs & KPIs
• Support of functional teams within the IT organization, providing remote hands and collaboration where necessary.
• Working closely with Infrastructure to help implement strategies and future roadmaps for the training environment
• Working with the site team to establish and support their operational requirements
• Identify and raise technical challenges and limitations within the Apache Academy environment
• Provide IT support within the Apache Academy and globally as and when required
• Support of other sites remotely or in person supporting colleagues
• Asset and stock management
• Working in a Secure environment to strong security controls

Preferred Qualifications (Desired Skills/Experience)

• Strong customer service skills
• Good understanding of Windows client Operating Systems
• Good attention to detail
• Laptop/desktop builds
• Powershell scripting

Competencies

• Candidate should typically have 2 or more years of experience in a customer service role.
• Able to demonstrate excellent English oral and written communications skills. Able to communicate with and support teammates, customers, and suppliers in a professional manner.
• Able to demonstrate an aptitude for troubleshooting/problem solving general IT issues in a logical manner.

The Boeing benefits package

• Competitive salary and annual incentive plans
• Continuous learning - you\'ll develop the approach and skills to navigate whatever comes next
• Success as defined by you - we\'ll provide the tools and flexibility, so you can make a meaningful impact, your way
• An inclusive culture - you\'ll be embraced for who you are and empowered to use your voice to help others find theirs
• Excellent Adoption and Parental leave options
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with up to 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your on-going personal and career development
• Access to Boeing\'s Well Being Programs, tool and incentives

Applications for this position will be accepted until Nov. 11, 2025

Export Control Requirements: This is not an Export Control position.

Additional Information

Relocation

Relocation assistance is not a negotiable benefit for this position.

Security Clearance

This position requires the ability to obtain United Kingdom Security Check.

Visa Sponsorship

Employer will not sponsor applicants for employment visa status.

Shift

Not a Shift Worker (United Kingdom)

Contingent Upon Program Reward

The position is contingent upon program award

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world\'s most innovative, diverse and inclusive companies. We are a Disability Confident Committed employer and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.