IT System Administrator

Boeing Company; Great Bricett; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading aerospace and defense company is seeking an IT System Administrator to work onsite at Wattisham Airfield, UK. Responsible for system integration, hardware/software management, and compliance support for MOD sites. Ideal candidates will have customer service experience and strong troubleshooting skills. Enjoy competitive salary, benefits, and a culture of continuous learning.

Benefits

Competitive salary and annual incentive plans

Continuous learning opportunities

Inclusive culture

Pension Plan with employer contribution

Company paid BUPA Medical Plan

Access to Well Being Programs

Qualifications

• 2 or more years of experience in a customer service role.
• Excellent English oral and written communication skills.
• Aptitude for troubleshooting problem-solving general IT issues.

Responsibilities

• Engage in system integration activities, managing hardware and software.
• Serve as primary contact for approx. 500 devices ensuring compliance.
• Deliver exceptional service resolving IT issues for colleagues.
• Respond to events, requests, and incidents logged in systems.

Skills

Customer service

Troubleshooting

Windows client Operating Systems

Attention to detail

Powershell scripting

Job description

Overview

Boeing Defence UK is looking for a site specialised IT System Administrator based in Wattisham Airfield, UK to support the a program IT requirement, specifically delivering bespoke software and devices to a number of MOD sites. This role will also involve contributing to the additional site IT requirements and supporting other focals in the training and End User Support Teams. Local to site, you will be involved in system integration activities, hardware and software installation, configuration and disposition of workstations to ensure the we provide our customer the latest material to operate MOD assets. Providing IT consultancy by engaging with the local community, ensuring advice and resolution is based on best practice and in line with the wider Boeing strategy. The successful candidate will be the primary point of contact for this statement of work ensuring the MOD and upwards of 500 devices are kept compliant. As the successful candidate, you will be responsible for ensuring Boeing meets its SLA's to the MOD and any risks or failures are managed and escalated in a timely fashion. Equally comfortable, confident and professional whether on the end of a phone or 'hands-on' at a desk, you will be the sort of individual that takes pride in providing a first-rate service and genuinely enjoys solving IT issues for colleagues at all levels. This is a new capability and will require 2 new administrators geographically dispersed, as a requirement of the role will be the occasional travel with onsite presence at a number of MOD stations across the UK. This position is expected to be 100% onsite. The selected candidate will be required to work onsite at Wattisham Airfield, UK.

Position Responsibilities

• Engage in system integration activities, including hardware and software installation, configuration, and management of workstations to ensure our customers have access to the latest technology for operating MOD assets.
• Continuously looking for improvements to ensure services operated are aligned to industry best practice and Boeing enterprise best practices.
• Serve as the primary point of contact for this statement of work, ensuring compliance for the MOD and approx. 500 devices.
• Deliver exceptional service, whether communicating over the phone or working hands-on at a desk, whilst taking pride in resolving IT issues for colleagues at all levels.
• Responding to events, requests and incidents logged in management systems.
• Working to well-defined SLAs & KPIs
• Support of functional teams within the IT organization, providing remote hands and collaboration where necessary.
• Working closely with Infrastructure to help implement strategies and future roadmaps for the training environment
• Working with the site team to establish and support their operational requirements
• Identify and raise technical challenges and limitations within the Apache Academy environment
• Provide IT support within the Apache Academy and globally as and when required
• Support of other sites remotely or in person supporting colleagues
• Asset and stock management
• Working in a Secure environment to strong security controls
• Strong customer service skills
• Good understanding of Windows client Operating Systems
• Good attention to detail
• Laptop/desktop builds
• Powershell scripting

Competencies

• Candidate should typically have 2 or more years of experience in a customer service role.
• Able to demonstrate excellent English oral and written communications skills. Able to communicate with and support teammates, customers, and suppliers in a professional manner.
• Able to demonstrate an aptitude for troubleshooting/problem solving general IT issues in a logical manner., Not Applicable

Benefits

• Competitive salary and annual incentive plans
• Continuous learning - you'll develop the approach and skills to navigate whatever comes next
• Success as defined by you - we'll provide the tools and flexibility, so you can make a meaningful impact, your way
• An inclusive culture - you'll be embraced for who you are and empowered to use your voice to help others find theirs
• Excellent Adoption and Parental leave options
• 23 days plus UK public holidays and a Winter Break between Christmas and New Year
• Pension Plan with up to 10% employer contribution
• Company paid BUPA Medical Plan
• Short Term Sickness: 100% pay for the first 26 weeks
• Long Term Sickness: 66.67% of annual salary from 27th week
• 6x annual salary life insurance
• Learning Together Programme to support your on-going personal and career development
• Access to Boeing's Well Being Programs, tool and incentives