IT Support Technician / Second Line IT Desktop Support Engineer

AWD online; City Of London; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

An IT services organization in London is seeking an experienced IT Support Technician to provide outstanding technical support. This pivotal role involves configuring devices, troubleshooting issues, and supporting migrations in a collaborative environment. Candidates should have a passion for Microsoft 365 and Intune. The position offers a competitive salary and various benefits, including career progression and a hybrid work model.

Benefits

Career progression opportunities

21 days holiday

Private healthcare

40% off gym membership

Great pension scheme

Cycle to work scheme

Eyecare vouchers

Regular social events

Electric car scheme

Continuous training and mentorship

Qualifications

• Proven experience of supporting Windows and Mac environments in a professional IT support role.
• Experience with Microsoft 365, Intune, Autopilot, and related device management tools.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and client service abilities.

Responsibilities

• Configure and manage Windows and Mac end-user devices.
• Resolve device and enrolment issues across multiple platforms.
• Assist during migrations, rollouts, and onboarding projects.
• Lead operating system upgrades and data migrations.

Skills

Troubleshooting skills

Communication skills

Problem-solving skills

Collaboration

Education

Microsoft certifications (Modern Desktop or Enterprise Administrator)

Tools

Microsoft 365

Intune

Autopilot

Job description

IT Support Technician / Second Line IT Desktop Support Engineer

An exciting opportunity for an IT Desktop Support Engineer to join a dynamic IT services organisation supporting clients across Central London. Ideal for someone passionate about Microsoft 365, Intune, and modern device management.

If you’ve also worked in the following roles, we’d also like to hear from you:

IT Support Engineer, Systems Administrator, Infrastructure Engineer, Technical Support Analyst, Cloud Engineer, Desktop Support Specialist

This role is known internally as a Modern Desktop Engineer

SALARY: £30,000 to £35,000 per annum + Benefits (see below)

LOCATION: Hybrid. Working 3 days from the City of London office (Farringdon / Chancery Lane EC1N) and 2 days from home

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 40 hours per week, Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for an IT Support Technician / Second Line IT Desktop Support Engineer who enjoys delivering outstanding technical support and client service.

As an IT Support Technician / Second Line IT Desktop Support Engineer you will configure, troubleshoot, and optimise devices across Microsoft 365, Intune, and Autopilot environments. You will also support migrations, onboarding, and device lifecycle management for clients.

The company provides a collaborative culture, professional development, and ongoing training to help you progress as an IT Support Technician / Second Line IT Desktop Support Engineer.

DUTIES

Your duties as the IT Support Technician / Second Line IT Desktop Support Engineer include:

• Configure Devices: Set up and manage Windows and Mac end‑user devices
• Intune Management: Enrol users and apply Conditional Access policies via Microsoft Intune and Entra ID
• Troubleshooting Expertise: Resolve device and enrolment issues across Windows, Mac, Android, and iOS platforms
• Project Support: Provide hands‑on assistance during migrations, rollouts, and onboarding projects
• OS & Data Management: Lead operating system upgrades and OneDrive data migrations
• Continuous Learning: Stay updated on Microsoft modern workplace technologies
• Collaboration: Work closely with technical colleagues and mentors for ongoing development
• Client Visits: Attend occasional on‑site client meetings as needed

CANDIDATE REQUIREMENTS

• Proven experience of supporting Windows and Mac environments in a professional IT support role
• Experience with Microsoft 365, Intune, Autopilot, and related device management tools
• Strong troubleshooting and problem‑solving skills
• Excellent communication and client service abilities
• A collaborative mindset and eagerness to learn
• Working towards or holding Microsoft certifications such as Modern Desktop or Enterprise Administrator

BENEFITS

• Career progression opportunities
• 21 days holiday (increasing after 3 years of service), public holidays, and birthday day off
• Private healthcare after probation
• 40% off gym membership
• Great pension scheme from day one
• Cycle to work scheme
• Eyecare vouchers
• Central location, next to a famous food market
• A friendly, inclusive, sustainable work environment
• Regular social events (tech‑infused minigolf and darts, pool, and more!)
• Electric car scheme after 2 years of service
• Recruitment referral scheme
• Be part of a 70‑strong family with low turnover and a high‑impact culture
• Access continuous training, mentorship, and certification support

The organisation aims to respond to all applications. However, if you have not heard from them within 4 weeks, please assume your application has not been successful on this occasion. We appreciate your interest and encourage you to apply for future opportunities.