IT Support Technician — School Tech & AV

Commercial Ltd; Rockwell Green; On-site; GBP 23,000 - 28,000; Full time

Job summary

A progressive technology firm in the UK seeks an enthusiastic IT Support Technician to ensure smooth IT operations for a vibrant school community. This role involves providing vital onsite and remote support, managing endpoint and cloud environments, and collaborating on infrastructure projects. Candidates should possess strong problem-solving skills, be adaptable, and experience in end-user support across various operating systems. Competitive salary and significant development opportunities within an inclusive culture are offered.

Benefits

Competitive base salary up to £28,000

25 days holiday plus bank holidays

Enhanced family leave package

Life assurance up to four times salary

Health and wellbeing support

Free mortgage advice

Flexible working options

Employee community platform

Learning and development opportunities

Qualifications

• A logical thinker with strong attention to detail.
• Great communicator comfortable with various stakeholders.
• Excellent time-management skills.
• Curious and eager to learn new technologies.
• Experience in end-user support across multiple OS.
• Capability in hardware troubleshooting for various devices.
• Knowledge of server and identity management systems.
• Experience with Microsoft 365 products.
• Understanding networking fundamentals.
• Familiarity with cloud and security tools.
• Knowledge of education technology and classroom setups.

Responsibilities

• Provide day-to-day IT support to ensure system reliability.
• Deliver first- and second-line support to users.
• Support setup for school events related to IT.
• Collaborate on IT upgrades and infrastructure projects.
• Manage servers and endpoint environments effectively.
• Maintain secure IT operations through good practices.
• Deploy and support end-user devices.
• Troubleshoot AV systems for classroom use.
• Assist with school applications and cloud services.

Skills

Problem-solving

Communication

Time-management

Adaptability

End-user support (Windows 10/11)

Hardware troubleshooting

Server management

Microsoft 365 administration

Networking fundamentals

Cloud security tools

Education technology

Job description

A progressive technology firm in the UK seeks an enthusiastic IT Support Technician to ensure smooth IT operations for a vibrant school community. This role involves providing vital onsite and remote support, managing endpoint and cloud environments, and collaborating on infrastructure projects. Candidates should possess strong problem-solving skills, be adaptable, and experience in end-user support across various operating systems. Competitive salary and significant development opportunities within an inclusive culture are offered.