IT Support Technician Level 3 Apprenticeship 2027

Capgemini; Shrewsbury; On-site; GBP 23,000 - 30,000; Full time

Job summary

Capgemini in the United Kingdom is offering an apprenticeship within our Service Desk team based in Telford. You’ll be the first point of contact for IT support, learning on the job during an 18-month course with Baltic.

You don’t need to know everything yet; a positive attitude, strong customer service skills and curiosity about technology will help you thrive. Expect on-site training five days a week and close collaboration with the team.

Qualifications

• Apprentice-level role suitable for those starting in IT.
• Positive attitude, willingness to learn and strong customer service skills.
• Good communication and problem-solving mindset to assist colleagues.

Responsibilities

• Be the friendly first point of contact for IT support.
• Deliver helpful, clear, and professional assistance to colleagues.
• Identify and troubleshoot faults and resolve incidents within SLA targets.
• Support mobile technology and configure software and hardware.
• Set up PCs, laptops, and MacBooks; assist with IT stores and equipment.
• Assist with IT setup for internal events and training.

Skills

Customer service

Communication

Troubleshooting

Team collaboration

SLA awareness

On-site support

Tools

Windows 10/11

Microsoft Office

Apple devices

Printers

Job description

About the job you’re considering

Kick-start your career in IT with a team that keeps Capgemini connected and running smoothly. As part of our friendly and fast-paced Service Desk team, you’ll support thousands of colleagues across the business, helping them stay productive and deliver cutting-edge solutions to global clients.

This is a brilliant opportunity for apprentice-level candidates who are curious about technology and enjoy helping people. You don’t need to know everything yet, we’re looking for individuals with a positive attitude, a willingness to learn, and strong customer service skills.

In this role, you’ll be the first point of contact for IT support, so being approachable, patient, and a great communicator is just as important as your technical interest. If you enjoy solving problems, working with others, and making someone’s day easier, you’ll fit right in.

Basic familiarity with Windows 10/11, Microsoft Office, Apple devices, or common hardware (like laptops and printers) is helpful but your mindset and enthusiasm matter most.

The apprenticeship with Baltic is a 18-month course in which you will study part time alongside your full-time role.

This role is based in our Telford office, so you’ll need to live within a commutable distance and be happy working on-site 5 days a week.

Your Role

As part of our Service Desk team, you’ll:

• Be the friendly face and voice of IT support, helping colleagues resolve their technical issues
• Deliver excellent customer service, ensuring every interaction is helpful, clear, and professional
• Identify and troubleshoot faults, resolving incidents and requests within agreed timeframes (SLA targets)
• Support mobile technology such as phones and laptops
• Install and configure software and hardware
• Set up and configure PCs, laptops, and MacBooks
• Help with IT stores and equipment when needed
• Support internal events with IT setup and assistance
• Create and update simple support guides and documentation
• Work on the Tech Table or Virtual Tech Table (once trained), directly assisting users with their queries
• Occasionally visit nearby sites to provide hands-on IT support

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme.

As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

You security clearance

Security Check (SC) Clearance

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Make it real - what does it mean for you?

Impactful Experiences

You will reimagine what’s possible: creating value for the world’s leading organisations through technology to build a sustainable, more inclusive future. You will work with a range of clients all with a unique set of business, technological and societal ambitions, which will make a real impact across the UK.

Shape your path

You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

Salary

• £26,500

Why you should consider Capgemini

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.