IT Support Technician / Help Desk

Lear; Redditch; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading automotive supplier in Redditch is seeking an IT Specialist to provide support for time-critical manufacturing operations. The ideal candidate will have excellent troubleshooting skills in Windows environments, strong knowledge of networking protocols, and the ability to communicate effectively in English. This role offers opportunities for training and career development in a dynamic international setting.

Benefits

Pension scheme

Private healthcare

On-site canteen

Free parking

Qualifications

• Completed training as an IT specialist, or equivalent experience.
• Experience with hardware and software support in manufacturing contexts.
• Ability to work independently and manage multiple projects.

Responsibilities

• Provide IT support for manufacturing operations.
• Act as the first point of contact for IT issues.
• Install and maintain client and server systems.

Skills

IT support for manufacturing operations

Diagnosing and resolving issues in Windows

Strong knowledge of networking protocols

Excellent English communication skills

Proactive and solution-focused approach

Education

Bachelor’s degree in IT or equivalent experience

Tools

Microsoft Office

VMware

SQL Server

Job description

Lear Corporation is a global leader in automotive seating and electrical systems, headquartered in Southfield, Michigan, USA. With 261 locations across 39 countries and annual revenues exceeding $20.47 billion, we serve all major automotive manufacturers. Our success is driven by over 156,000 skilled and dedicated employees committed to innovation and quality. The Redditch site is one of our largest manufacturing facilities, where several hundred employees produce premium seating solutions for the automotive industry.

Your Responsibilities

• Provide IT support for time-critical manufacturing operations across early and late shifts on a two-week rotation.
• Act as the first point of contact for hardware and software issues, managing requests via the help desk system and ensuring timely resolution in collaboration with local and global IT teams.
• Install, configure, and maintain client and server systems, peripheral devices, and software applications.
• Gain proficiency in supporting in-house manufacturing and Just-In-Time (JIT) applications.
• Advise on hardware and software procurement, monitor and document IT infrastructure, and uphold data security and protection standards.
• Develop reports, macros, and scripts, and provide support for SQL Server environments.

Your Profile

• Completed training as an IT specialist, a relevant bachelor’s degree, or equivalent experience from a non-traditional IT background.
• Proven experience in diagnosing and resolving issues within Windows, Microsoft Office, and VMware environments.
• Strong knowledge of Windows client/server operating systems, networking protocols, and hardware (including Cisco switches, routers, firewalls, and Wi-Fi).
• Solid understanding of laptop and desktop PC hardware.
• Excellent English communication skills (spoken and written) for effective international collaboration.
• Strong interpersonal skills with a proactive, solution-focused approach to work.
• Ability to work independently and collaboratively, manage multiple projects, and prioritize tasks effectively.

What We Offer

• A role within one of the world’s largest automotive suppliers.
• Engaging and varied tasks in a dynamic, international environment with flat hierarchies.
• A culture of responsibility and independence.
• Continuous training and development opportunities.
• Long-term career prospects in a growing global company.
• Attractive benefits including pension scheme, optional private healthcare, on-site canteen, free parking, and modern employee amenities.