IT Support Technician Apprenticeship

Lifetime Training; Hightown; On-site; GBP 40,000 - 60,000; Full time

Job summary

A training organization is seeking an IT Engineer Apprentice to provide customer support, follow security policies, and work on various IT tasks. This role involves training on established processes and tools to aid clients effectively. Candidates should be prepared to assist in problem diagnosis and recommendations based on client needs.

Responsibilities

• Being trained on, accessing and using established processes and tools to support customers.
• Giving direct customer support via phone and email.
• Using the ticket platform and escalation process for tracking and escalating issues.
• Carrying out problem diagnosis following established processes.
• Making analysis and recommendations against client requirements.
• Applying the company's and the client's security policies across all activities.
• Working on hardware, software and network cabling.

Job description

As an IT Engineer Apprentice your main roles and responsibilities will include:

• Being trained on, accessing and using established processes and tools to support customers
• Giving direct customer support via phone and email
• Using the ticket platform and escalation process for tracking and escalating issues
• Carrying out problem diagnosis following established processes
• Making analysis and recommendations against client requirements
• Applying the company's and the client's security policies across all activities
• Working on hardware, software and network cabling.