IT Support Technician Apprentice

Inspiremyfuture; East Midlands; On-site; GBP 12,000; Full time

Job summary

An innovative IT company is seeking an apprentice for a Cloud Network Specialist program in the East Midlands. The role involves providing 1st and 2nd line IT support at various customer sites. The ideal candidate should possess strong communication skills, a willingness to learn, and have essential GCSE qualifications. This apprenticeship offers a competitive salary with significant opportunities for personal and professional development.

Benefits

Fantastic progression

Continued personal and professional development

Fun but professional working environment

Competitive salary

Incentives dependent on performance

Qualifications

• Candidates must have a combination of qualifications and experience.
• International qualifications must be documented.

Responsibilities

• Ensure that the customers receive the highest level of support.
• Work closely with escalation engineers to resolve complex issues.
• Equip themselves with the knowledge to support IT users.

Skills

Excellent communication skills

Confidence talking with clients

Willingness to learn

Strong passion for IT

Full driving license

Education

3 GCSE’s (or equivalent) at grades 4+ (A-C)

GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Job description

We are now looking for an eager candidate to join us as an apprentice.

You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT systems and networking – Cloud Network Specialist – Level 3 Apprenticeship.

What’s it in for you:

A fantastic opportunity to join a leading IT specialist business as an IT Support Technician providing 1st and 2nd line support at a combination of a number of local and national customer sites, the Ability IT office in Kingston upon Hull.

Benefits:

• Fantastic progression
• Continued personal and professional development
• Fun but professional working environment
• Competitive salary
• Incentives dependant on performance

Role and Responsibilities: [you will:]

• Ensure that the customers receive the highest level of support
• Work closely with escalation engineers to help resolve more complex issues
• We will equip you with everything you need to know to support IT users

You will develop further skills through both technical training and hands‑on, real‑world experience.
Technical support is a big task, and this is a pivotal front‑line role.

You will work alongside a professional team of IT support specialists and gain exposure to a wide array of different technologies and vital problem‑solving skills.

What we are looking for:

You will need the following skills:

• Excellent communication skills
• Confidence talking with clients
• A willingness to learn and a strong passion for IT
• Full driving license [as visiting client sites will be a key feature]

Entry requirements:

The entry requirements for this Cloud Network Specialist programme are as follows:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here:

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Salary:

£12,000 per annum.

[Reviewed after 1 month. ]

Working week:

Monday-Friday,

8am – 5pm, with 1 hour for lunch.

40hrs per week.

Future prospects:

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer ongoing development tracks.

Important information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.