IT Support Technician

Proactive.IT Appointments Limited; Coulsdon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A reputable organization in the education sector is seeking an experienced IT Support Technician to join their team. The role involves providing senior-level technical support in a dynamic educational environment. Key responsibilities include ensuring IT services' reliability and compliance with cybersecurity regulations, along with supporting classroom technology like Microsoft 365. The ideal candidate will have outstanding customer service skills and be adept in documentation and various IT tools. This role offers a competitive daily rate.

Qualifications

• Demonstrable exceptional customer service and people skills.
• Strong documentation skills with the ability to produce clear, accurate technical guidance.
• Ability to stay up to date with educational technology trends and developments.

Responsibilities

• Provide senior-level technical support across all areas.
• Work closely with the IT Manager to ensure continuity and reliability of IT services.
• Support the school community in the effective and appropriate use of technology.

Skills

Exceptional customer service and people skills

Strong documentation skills

Microsoft 365 administration

Active Directory (Azure AD and on-prem)

Microsoft deployment tools: SCCM, Intune, Autopilot

Server virtualisation (VMware)

Fluent, accurate written and spoken English

Tools

Microsoft 365

VMware

Job description

11391SJRCONT
£150 – 180 per day

IT Support Technician

Inside IR35

We are working on behalf of a well-regarded organisation in the education sector to recruit an experienced IT Support Technician to join their established IT team. This is a hands-on, senior-level role supporting a busy educational environment where technology plays a central role in day-to-day learning and operations.

The successful candidate will work closely with the IT Manager, ensuring that all digital and technology services across the school operate reliably, securely and in line with best practice.

Key Responsibilities

• Provide senior-level technical support across all areas
• Work closely with the IT Manager to ensure continuity and reliability of IT services
• Ensure all systems, services and IT support comply with safeguarding, data protection and cyber security legislation
• Support the school community in the effective and appropriate use of technology
• Create and maintain high-quality technical documentation for both IT staff and end users
• Support classroom technology, including Microsoft 365 tools used for teaching and learning
• Maintain a strong awareness of educational priorities, development plans and emerging technologies in education

Essential Skills & Experience

• Demonstrable exceptional customer service and people skills
• Strong documentation skills with the ability to produce clear, accurate technical guidance
• Microsoft 365 administration
• Active Directory (Azure AD and on-prem), Group Policy, AD Federation Services
• Microsoft 365 use in the classroom (Teams, SharePoint)
• Microsoft deployment tools: SCCM, Intune, Autopilot
• Server virtualisation (VMware)
• Data and Cyber Security best practices
• MS Windows Server and Desktop operating systems
• Fluent, accurate written and spoken English
• Ability to stay up to date with educational technology trends and developments

IT Support Technician

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

We take our obligations to protect your personal data very seriously. Any information provided to us will be processed as detailed in our Privacy Notice, a copy of which can be found on our website http://proactive.it/privacy-notice/