IT Support Technician

JobMatcha; Widnes; On-site; GBP 25,000; Full time

Job summary

A growing IT service provider is seeking an IT Support Technician to provide first-line support for hardware, software, and applications. This role involves managing helpdesk tickets, supporting users in desktop and laptop environments, and assisting with IT setups across various sites. Candidates should have 2-3 years of experience in IT support, strong customer service skills, and a full UK manual driving license.

Qualifications

• 2-3 years' experience in an IT support role.
• Full UK manual driving license required.
• Basic knowledge of SharePoint.

Responsibilities

• Provide first-line IT support for hardware, software, and applications.
• Log and resolve helpdesk tickets.
• Support Microsoft 365, desktop, and laptop environments.
• Assist with site setups.

Skills

Customer service skills

Communication skills

Basic Microsoft 365 knowledge

Job description

Job Title: IT Support Technician

Salary: £25,000 per annum

Contract: Temp to Perm

Start Date: January

Location: Aylesford, Kent

Job Description

Our client, Gallagher Group, is looking for an enthusiastic IT Support Technician to join their growing IT team. This is a great opportunity for someone early in their IT career to gain hands‑on experience in a fast‑paced, multi‑site environment.

You will provide first‑line IT support across the business, managing helpdesk tickets and supporting users both remotely and on‑site.

Key Responsibilities

• First‑line IT support for hardware, software, and applications
• Logging and resolving helpdesk tickets
• Supporting Microsoft 365, desktop and laptop environments
• Basic Active Directory administration (starters / leaversbag) d
• Supporting mobile devices, printers, and plotters
• Assisting with site setups and ITੰਗਦdayakad @Tablechoving d
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• Escalating issues to senior engineers where required

Requirements

• Around 2–3 years’ experience in an IT support role
• Good customer service and communication skills
• Basic Microsoft 365 and SharePoint knowledge
• Full UK manual driving_bus licence

Willingness to travel to sites

If you are interested in this IT Support Technician position then apply now with your up to date CV