IT Support Technician

Coastland College; Weymouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

An educational institution in the UK is seeking a 1st Line onsite technician to support and install technologies. The role includes providing onsite break-fix solutions, helpdesk support during busy times, and contributing to a proactive IT team. Ideal candidates will demonstrate strong communication and technical skills to ensure the smooth operation of IT systems.

Responsibilities

• Provide onsite support for break-fix solutions along with installations and project work.
• Offer helpdesk support during exceptionally busy periods or to cover holidays and sickness.
• Work on reactive support as well as proactive setups and installations.
• Escalate issues to senior technicians when needed and follow guidance and support provided.
• Join and contribute to a small, supportive IT team to ensure the smooth operation of the college's IT systems.

Job description

Overview

As the 1st Line onsite technician, you will support and install a diverse range of technologies within the college environment. Your primary responsibilities include providing onsite support for break-fix solutions along with installations and project work. Occasionally offering helpdesk support during exceptionally busy periods or covering holidays and sickness. This role is focused on reactive support along with proactive setups and installations.

Responsibilities

• Provide onsite support for break-fix solutions along with installations and project work.
• Offer helpdesk support during exceptionally busy periods or to cover holidays and sickness.
• Work on reactive support as well as proactive setups and installations.
• Escalate issues to senior technicians when needed and follow guidance and support provided.
• Join and contribute to a small, supportive IT team to ensure the smooth operation of the college\'s IT systems.