IT Support Technician

Jago Consultants; Washington; On-site; GBP 22,000 - 26,000; Full time

Job summary

A technology consulting firm in the Washington area seeks an experienced IT Support Technician to provide 1st and 2nd line support. The ideal candidate will assist with helpdesk enquiries and resolve complex IT issues while delivering excellent customer service. This role offers a competitive salary package of £25.5k, including a car allowance, and great potential for career advancement.

Qualifications

• Previous experience working at 2nd Line level is required.
• Experience working within an MSP environment would be preferable.
• Understanding of networking protocols and devices.

Responsibilities

• Answer incoming helpdesk enquiries and assist the 1st Line Support team.
• Provide in-house support for complex IT/Network/VOIP issues.

Skills

Customer service skills

Knowledge of networking protocols

Microsoft Office 2010 to 2019 & Office 365 Administration

Experience with Microsoft Server 2008

Experience with Exchange 2010/2013/2016/2019

Job description

Job Description

IT Support Technician – Washington area (occasional travel to other sites required)

I am working with client near Washington in Tyne and Wear who are looking to recruit a friendly and experienced 1st / 2nd Line IT Support Technician / Technical Support for their busy in-house help desk. To support all users via remote technologies.

Responsibilities

• Answering incoming helpdesk enquiries, and providing assistance to the 1st Line Support team to resolve customer issues
• Offering in-house support to more complex IT / Network / VOIP issues

Server Configuration and Monitoring

You will also be required to be hands on with all server and desktop products, as well as a variety of networking and other components I.E Routers, Printers and bespoke applications.

2nd Line IT Support Requirements

For this position you will have previous experience working with the following:

• Previous experience working at 2nd Line level is required
• Experience working within an MSP environment would be preferable, but not essential
• Microsoft Office 2010 through to 2019 & Office 365 Administration
• Knowledge of Microsoft Server 2008
• Knowledge of Exchange 2010 / 2013 / 2016 / 2019
• An understanding of networking protocols and devices

As a Support Desk Technician you will be friendly and have great customer service skills with experience in a similar role.

This is a fantastic opportunity for someone who is looking to progress within a busy company building a strong and successful career.

Package

This Support Desk Technician salary ranges is paying £25.5k (22k basic / 3.5k car allowance).